At a Glance
- Tasks: Deliver top-notch support throughout the customer journey and resolve issues efficiently.
- Company: Join a growing UK energy consultancy focused on sustainability and cost-saving.
- Benefits: Competitive salary, flexible working, and opportunities for personal growth.
- Other info: Fast-paced environment perfect for proactive problem-solvers.
- Why this job: Make a real impact in customer experience while promoting sustainability.
- Qualifications: 2+ years in customer service, preferably in utilities, with strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
We are recruiting on behalf of a growing UK-based energy and sustainability consultancy that helps organisations reduce costs, lower carbon emissions, and make smarter strategic energy decisions. Their mission is ambitious: to help customers save billions in energy spend while delivering meaningful carbon reduction this decade. By combining expert insight, technology, and data-led decision making, they enable business leaders to turn sustainability ambitions into measurable outcomes. As part of their continued growth, they are now seeking a Customer Support Executive to join their operations team.
The Role
This position plays a key role in delivering high-quality support across the full customer lifecycle. You will manage customer accounts from onboarding through ongoing service delivery, ensuring issues are resolved efficiently and professionally.
Responsibilities include:
- Managing customer portfolios across the lifecycle (excluding sales activity)
- Onboarding customers into internal platforms and preparing accounts for tendering
- Coordinating industry processes such as Change of Tenancy
- Handling billing queries, objections, and contract terminations
- Supporting meter installations/removals and third-party interactions (e.g. MOP/DCDA)
- Maintaining accurate records and following operational processes
- Taking ownership of customer issues and driving positive outcomes
This is a fast-paced environment suited to someone who enjoys problem-solving, working autonomously, and making a real impact on customer experience.
About You
Our client is looking for someone who is:
- Proactive, reliable, and adaptable in a dynamic environment
- Passionate about delivering excellent customer service
- Highly organised with strong time-management skills
- A confident communicator able to handle complex or sensitive conversations
- Detail-oriented with strong analytical thinking
- Comfortable working independently and collaboratively with remote colleagues
- Motivated to meet service targets and deadlines
Skills & Experience
- Strong customer service background with a proactive approach
- At least 2 years’ experience within the utilities sector (supplier, broker, or consultancy)
- Good understanding of utilities account processes
- Strong Microsoft Office skills (Excel, Outlook, SharePoint)
- CRM experience preferred (HubSpot advantageous but not essential)
Customer Support Executive in Cardiff employer: Green Recruitment Company
Join a forward-thinking energy and sustainability consultancy that prioritises employee growth and a collaborative work culture. As a Customer Support Executive, you will be part of a mission-driven team dedicated to making a significant impact on carbon reduction while enjoying benefits such as flexible working arrangements, professional development opportunities, and a supportive environment that values your contributions. This role not only offers the chance to enhance your skills in a dynamic sector but also allows you to play a vital part in helping organisations achieve their sustainability goals.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Executive in Cardiff
✨Tip Number 1
Get to know the company inside out! Research their mission, values, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in what they do.
✨Tip Number 2
Practice your problem-solving skills! Since this role is all about delivering high-quality support, think of examples from your past experiences where you’ve turned a tricky situation into a positive outcome.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Customer Support Executive in Cardiff
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service background and any relevant experience in the utilities sector to catch our eye!
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're passionate about delivering excellent customer service. Share specific examples of how you've solved problems or improved customer experiences in the past.
Showcase Your Skills:Don’t forget to mention your strong Microsoft Office skills and any CRM experience you have. We love seeing candidates who are detail-oriented and organised, so make sure to highlight these traits!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with our growing team!
How to prepare for a job interview at Green Recruitment Company
✨Know the Company Inside Out
Before your interview, take some time to research the consultancy's mission and values. Understand their approach to energy and sustainability, and think about how your skills align with their goals. This will not only show your enthusiasm but also help you tailor your answers to fit their ethos.
✨Showcase Your Customer Service Skills
As a Customer Support Executive, your ability to handle customer queries is crucial. Prepare examples from your past experiences where you successfully resolved issues or improved customer satisfaction. Be ready to discuss specific situations that highlight your proactive and adaptable nature.
✨Demonstrate Problem-Solving Abilities
This role requires someone who enjoys problem-solving in a fast-paced environment. Think of scenarios where you faced challenges and how you overcame them. Use the STAR method (Situation, Task, Action, Result) to structure your responses and clearly illustrate your analytical thinking.
✨Prepare for Technical Questions
Since the position involves managing customer accounts and understanding utilities processes, brush up on relevant industry knowledge. Be prepared to discuss your experience with CRM systems and Microsoft Office tools, especially Excel. Showing confidence in these areas will reassure the interviewer of your capability.
