At a Glance
- Tasks: Lead a vibrant team to deliver exceptional dining experiences at our lively restaurant.
- Company: Join Green & Fortune, an award-winning independent hospitality company.
- Benefits: Enjoy discounts, loyalty bonuses, and opportunities for professional development.
- Other info: Flexible hours, community involvement, and a commitment to sustainability.
- Why this job: Be at the heart of hospitality, shaping unforgettable moments for guests.
- Qualifications: Experience in a leadership role within a high-volume restaurant is essential.
The predicted salary is between 30000 - 40000 £ per year.
We’re seeking a dynamic Floor Supervisor to be part of our team at the Rotunda Bar and Restaurant in Kings Place.
This is a fantastic opportunity to play a key role in shaping an exceptional dining experience, ensuring smooth service, and leading a team in a lively and welcoming environment.
At Green & Fortune, we’re all about delivering outstanding hospitality, creating vibrant social spaces, and providing top-quality food and service.
As Floor Supervisor, you’ll be at the heart of the action, supporting the management team, guiding the front‑of‑house team, and ensuring every guest has an unforgettable experience.
KEY RESPONSIBILITIES OF THE ROLE
- Lead the front‑of‑house team, ensuring smooth daily operations and exceptional service.
- Provide hands‑on support during busy service periods, maintaining high standards of hospitality.
- Train, mentor, and motivate team members to deliver outstanding guest experiences.
- Oversee floor management, ensuring efficient table service, cleanliness, and guest satisfaction.
- Handle customer feedback professionally, resolving any issues promptly to maintain a positive atmosphere.
- Work closely with the management team to implement service standards and improve operations.
- Assist with stock control, ordering, and ensuring all FOH areas are well‑prepared.
- Ensure compliance with health & safety and food hygiene regulations.
REQUIREMENTS
- Previous experience as a Floor Supervisor, Head Waiter, or similar leadership role in a high‑volume restaurant.
- Strong leadership and communication skills, with the ability to motivate and support a team.
- Passion for hospitality, food, and delivering outstanding service.
- Ability to work efficiently under pressure while maintaining attention to detail.
- A proactive and hands‑on approach, with a positive and professional attitude.
- Knowledge of health & safety regulations and food hygiene standards.
- Availability to work flexible hours, including evenings and weekends.
- WHAT DO WE OFFER IN RETURN
- Company Sick Pay
- 50% discount in our restaurant and 25% off at our cafes
- Holidays increase with length of service
- Loyalty bonuses in line with the length of service.
- One paid day off each year to get involved in any community or charity volunteering activity of your choice, as we believe in the power of giving back
- Retail, Grocery and Gym Discounts
- Cycle to Work Scheme
- Refer your friend scheme
- Learning and Development Portal and further education with apprenticeship programs
- G&F Support Scheme
- Hospitality Action - Access to a confidential Employee Assistance Programme (EAP)
- A LITTLE BIT ABOUT US
At Green & Fortune, hospitality is at the heart of what we do.
Since 2008, we’ve grown into an award‑winning independent company, delivering high‑quality food, personal service, and memorable experiences across retail and events.
We operate five iconic London venues: Kings Place in Kings Cross, Sea Containers, Rose Court, One Southwark Bridge, and Central Hall in Westminster.
We care deeply about our people and our guests, and we look for individuals who share our passion for making customers happy.
What’s the next step? Just apply—we’re eager to hear from you. If this role feels right, get in touch to receive the full job specification.
Our organisation is committed to fostering a diverse, equitable, and inclusive workplace, encouraging individuals from all backgrounds to apply and join us in creating a vibrant and supportive environment.
We fully support individuals with disabilities throughout the recruitment process.
If you have a disability and require assistance, please contact our People team at to discuss any necessary adjustments. We appreciate every applicant who submits their CV; however, only successful candidates will be contacted.
Please note that eligibility to work in the UK is required.
OUR ESG COMMITMENT
We embed sustainability and responsibility into everything we do, from reducing our environmental impact to supporting our people and local communities.
Caring for our people, our communities, and the planet is part of everyday life at Green & Fortune, and every team member plays a role in this.
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StudySmarter Expert Advice🤫
We think this is how you could land Floor Supervisor in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Green & Fortune. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Green & Fortune
Don't be shy about reaching out to Green & Fortune directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Floor Supervisor in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Green & Fortune and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Green & Fortune
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
