At a Glance
- Tasks: Lead operations at London Museum Docklands, ensuring exceptional service and commercial performance.
- Company: Join a values-led hospitality environment focused on premium guest experiences.
- Benefits: Sales bonus, life insurance, discounts, and opportunities for community involvement.
- Other info: Diverse and inclusive workplace with excellent career development opportunities.
- Why this job: Make a real impact in a dynamic role with a focus on innovation and sustainability.
- Qualifications: Experience in leadership and operational management within hospitality.
The predicted salary is between 50000 - 65000 € per year.
We’re looking for an experienced and commercially focused General Manager to lead operations at London Museum Docklands. This is a senior leadership position responsible for overseeing all site operations across multiple outlets within a dynamic 7‑day operation, ensuring exceptional service delivery, commercial performance, client satisfaction, and operational excellence.
Working closely with the Director of Operations and wider leadership team, this role offers the opportunity to lead a high‑performing management team within a values‑led hospitality environment, with a strong focus on premium guest experiences, operational innovation, sustainability, and long‑term business growth.
- Operations
- Lead the day‑to‑day operation across all outlets within the building, ensuring consistently high standards and seamless service delivery.
- Provide hands‑on leadership during service, VIP visits, and high‑profile events to maintain operational excellence and guest satisfaction.
- Oversee operational systems, cleanliness, organisation, and presentation across all front‑ and back‑of‑house areas.
- Work collaboratively with facilities, security, reception, client teams, and wider departments to ensure smooth building‑wide operations.
- People and Culture
- Lead, motivate, and develop management teams across all operational areas, fostering a culture of professionalism, accountability, and collaboration.
- Oversee recruitment, onboarding, succession planning, and performance management to support team development and retention.
- Manage labour planning, rota management, payroll sign‑off, and absence management to ensure operational efficiency.
- Ensure training, coaching, and development programmes are delivered effectively and aligned with company standards and values.
- Financial and Commercial Performance
- Drive and maximise site‑wide revenue, labour efficiency, and cost control across all operational areas.
- Monitor business performance through regular reviews of sales, labour, stock, and operational KPIs, identifying opportunities for continuous improvement.
- Work closely with central and on‑site teams to deliver promotional activity, guest engagement initiatives, and revenue‑driving opportunities.
- Support long‑term business growth through operational innovation, market awareness, sustainability initiatives, and strategic planning.
- Communication and Standards
- Act as the key point of contact for client representatives and internal stakeholders, building strong and collaborative relationships.
- Lead daily briefings, weekly management meetings, and cross‑departmental communication to ensure alignment across all teams.
- Monitor guest feedback, complaints, and operational reporting, ensuring timely follow‑up and continuous improvement.
- Maintain full compliance with company standards, health & safety requirements, and operational procedures across the site.
What do we offer in return?
- Sales Bonus
- Company Sick Pay
- Life Insurance (2× annual salary)
- 50% discount in our restaurant and 25% off at our cafés
- Holidays increasing with length of service
- Loyalty bonuses in line with the length of service.
- One paid day off each year to get involved in community or charity volunteering activities
- Retail, Grocery and Gym Discounts
- Cycle to Work Scheme
- Refer a friend scheme
- Learning and Development Portal and further education with apprenticeship programs
- G&F Support Scheme
- Hospitality Action – Access to a confidential Employee Assistance Programme (EAP)
Green & Fortune is committed to fostering a diverse, equitable, and inclusive workplace. We encourage applications from individuals of all backgrounds and fully support candidates with disabilities throughout the recruitment process. If you require any adjustments, please contact our People team.
General Manager employer: Green & Fortune
Green & Fortune is an exceptional employer, offering a vibrant and inclusive work culture at the London Museum Docklands. With a strong emphasis on professional development, employees benefit from comprehensive training programmes, generous holiday allowances that increase with service, and unique perks such as discounts at our restaurants and cafés. Join us to lead a passionate team in delivering premium guest experiences while contributing to sustainability initiatives and community engagement.
StudySmarter Expert Advice🤫
We think this is how you could land General Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend events, and engage with professionals on platforms like LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that General Manager role.
✨Tip Number 2
Prepare for interviews by researching the company inside out. Understand their values, recent projects, and challenges they face. This way, when you walk into that interview, you’ll be ready to show how you can lead operations and drive performance at London Museum Docklands.
✨Tip Number 3
Showcase your leadership skills! During interviews, share specific examples of how you've motivated teams and improved operational efficiency in past roles. We want to see how you can foster a culture of professionalism and collaboration in our dynamic environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, we love seeing candidates who are proactive and engaged with our brand right from the start.
We think you need these skills to ace General Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the General Manager role. Highlight your leadership experience, operational excellence, and any relevant achievements in hospitality to catch our eye!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your values align with ours. Share specific examples of how you've driven commercial performance and guest satisfaction in previous roles.
Showcase Your People Skills:As a General Manager, leading and motivating teams is key. In your application, mention how you've developed management teams and fostered a collaborative culture. We love seeing candidates who can inspire others!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any updates from us. Plus, we love seeing applications come through our own channels!
How to prepare for a job interview at Green & Fortune
✨Know the Company Inside Out
Before your interview, make sure you research the London Museum Docklands thoroughly. Understand their values, mission, and recent initiatives, especially around sustainability and guest experience. This will help you align your answers with what they care about.
✨Showcase Your Leadership Style
As a General Manager, your leadership style is crucial. Be prepared to discuss how you've motivated teams in the past, handled challenges, and fostered a culture of collaboration. Use specific examples that highlight your ability to lead high-performing teams.
✨Demonstrate Financial Acumen
Since this role involves driving revenue and managing costs, be ready to talk about your experience with financial performance. Bring examples of how you've improved KPIs or implemented cost-saving measures while maintaining service quality.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare insightful questions about their operational strategies, team dynamics, and future goals. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
