At a Glance
- Tasks: Assist in setting up and delivering amazing events while ensuring customer satisfaction.
- Company: Join a vibrant hospitality team dedicated to creating memorable experiences.
- Benefits: Flexible hours, team environment, and opportunities for personal growth.
- Other info: Perfect for students looking to gain hands-on experience in the events industry.
- Why this job: Be part of exciting events and make a difference in guests' experiences.
- Qualifications: No prior experience needed, just a passion for service and teamwork.
PURPOSE OF THE ROLE
To support and contribute to smooth running of specific catered event or client space.
REPORTING
Events Manager.
DEPARTMENT
Hospitality & Events.
Duties And Responsibilities
Set up
- Perform set-up of rooms and event spaces, and other special service tables and stations, banqueting rooms, dining tables, and coffee or beverage bars to company standards.
- Switch on all necessary equipment, ensuring they’re in good working conditions and stored correctly, reporting any issues to management.
- Perform restocking of all service areas with cutlery, crockery, glassware, condiments and all necessary items before delivery.
- Support the team with any relevant task to ensure a smooth set-up.
- Attend and participate to team briefings.
Delivery
- Communicate with the kitchen and senior teams about all relevant matters to a smooth delivery, in collaborations with all colleagues.
- Perform clearing and cleaning to maintain all areas neat and organised to company standards and event specifics.
- Perform and ensure prompt replenishing of food and beverages to agreed specific catering levels, maintaining service, transportation and storage standards.
- Monitor assigned stations to guarantee agreed specific catering levels.
Close
- Perform cleaning and dismantling of all equipment, buffets, dining tables, station and banqueting areas and ensure they are left in proper condition and sanitized.
- Perform date checks, disposing of expired products, and handling safely leftover food.
- Perform cleaning of all service and dining surfaces; sweeping and mopping of floors; ensure all areas are left clean.
- Perform restocking of supplies and ensure adequate preparation for the next event.
- Support the team with any relevant task to ensure an appropriate restoring of all event areas.
CUSTOMER SERVICE
- Ensure to prioritise customers above all tasks.
- Contribute to creating a welcoming environment, always greeting customers warmly and professionally.
- Exceed and anticipate customers’ needs, striving to accommodate special requests within company practice and procedure.
- Upkeep product knowledge to handle customers’ queries and ensure satisfaction.
- Handle customers’ complaints, escalating to managers when necessary.
- Provide help even if outside the specific role where suitable.
COMPLIANCE
- In accordance with your role, obtain knowledge of:
- Food safety
- Health & Safety
- Fire safety
- Alcohol service
- Data protection
- Licensing
- Be proficient using our learning platform to complete all assigned courses within the given timeframe.
CLIENT RELATIONSHIP
- Follow all client building rules and policies, and report any issues or concerns related to those.
- Maintain professional conduct and behaviour while on client premises, even outside the working schedule.
- Do not take any actions that could damage the client’s reputation.
GENERAL
- Be punctual for shifts, in clean correct uniform, and maintain high grooming standards.
- Adhere to company policies, standards, and values in all actions.
- Maintain a professional approach with all individuals.
- Demonstrate openness to new learnings and self-development.
- Be flexible in supporting other areas or locations of the business, other than your home site.
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Events Assistant employer: Green & Fortune
Green & Fortune is an exceptional employer located in the vibrant Greater London area, offering a dynamic work environment where employee well-being is prioritised. With a strong focus on professional development and team training, employees are encouraged to grow within their roles while enjoying benefits such as company sick pay and exclusive discounts. Join us to be part of a supportive culture that values both personal and professional growth in the heart of the city.
StudySmarter Expert Advice🤫
We think this is how you could land Events Assistant
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Green & Fortune. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Green & Fortune
Don't be shy about reaching out to Green & Fortune directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Events Assistant
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Green & Fortune and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Green & Fortune
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
