Cafe Manager

We’re seeking a passionate and experienced Cafe Manager to oversee and manage the operations of our retail areas in Rose Court. If you enjoy taking initiative, driving excellence, and building a positive and efficient team culture, this role is for you. This is a Monday‑to‑Friday role, with earliest starts at 7 am and latest finishes at 5 pm.

Responsibilities:

• Oversee the operations of the Café and TCP (Tea and Coffee Points), and support the hospitality business for internal events.
• Drive the business financially to ensure that targets are met.
• Create and implement revenue growth strategies and product development.
• Support and develop all retail teams.
• Maintain awareness of market trends, understand forthcoming customer initiatives, and monitor local competitors.
• Oversee financial reporting against retail budgets, labour, and variables; analyse sales figures and forecast future sales.
• Ensure health and safety protocols are followed, including food safety, accident reporting, and general maintenance.

Requirements:

• Previous experience in retail/cafe management, preferably in a hospitality setting.
• Strong leadership and team management skills.
• Ability to drive sales growth and improve profitability.
• A passion for delivering high standards of hospitality and customer service.
• Ability to work in a fast‑paced and dynamic environment.
• Exceptional communication and interpersonal skills.
• Enthusiasm for learning and adapting to new tasks.

What We Offer:

• Company Sick Pay
• 50% discount in our restaurant and 25% off at our cafés
• Holidays increase with length of service
• Loyalty bonuses aligned with length of service
• One paid day off each year for community or charity volunteering
• Retail, Grocery and Gym discounts
• Cycle‑to‑Work scheme
• Refer‑your‑friend scheme
• Learning and Development portal and further education with apprenticeship programmes
• G&F Support Scheme
• WeCare: 24/7 online GP, mental health support, financial and legal wellbeing, get‑fit programmes, and more for you and your family members
• Hospitality Action – Access to a confidential Employee Assistance Programme (EAP)

About Us:

At Green & Fortune, hospitality is at the heart of what we do. Since 2008, we’ve grown into an award‑winning independent company, delivering high‑quality food, personal service, and memorable experiences across retail and events. We operate five iconic London venues: Kings Place in Kings Cross, Sea Containers, Rose Court, One Southwark Bridge, and Central Hall in Westminster. We care deeply about our people and our guests, and we look for individuals who share our passion for making customers happy. Our organisation is committed to fostering a diverse, equitable, and inclusive workplace, encouraging individuals from all backgrounds to apply and join us in creating a vibrant and supportive environment. We fully support individuals with disabilities throughout the recruitment process. If you have a disability and require assistance, please contact our People team at people@greenandfortune.co.uk to discuss any necessary adjustments. We appreciate every applicant who submits their CV; however, only successful candidates will be contacted. Please note that eligibility to work in the UK is required.

Our ESG Commitment:

We embed sustainability and responsibility into everything we do, from reducing our environmental impact to supporting our people and local communities. Caring for our people, our communities, and the planet is part of everyday life at Green & Fortune, and every team member plays a role in this.