Operations Manager

We’re looking for an experienced and hands-on Operations Manager to lead hospitality operations across two premium corporate venues on Southwark Bridge. This is a key leadership role responsible for overseeing restaurant hospitality, events, cafés, and workplace services across two buildings, ensuring exceptional guest experiences, operational excellence, and strong commercial performance. Reporting to the Account Director, this is a predominantly Monday to Friday role, suited to an established hospitality leader who is ready to step into a fast-paced operation from day one and confidently lead a large management team.

Working across two venues located opposite one another, you will play a central role in bridging Green & Fortune service standards with client expectations, creating seamless hospitality experiences for guests, building users, and event clients alike.

About the role:

• Oversee the day-to-day operation across two hospitality venues, ensuring consistently high standards across restaurants, cafés, hospitality spaces, and events.
• Provide visible leadership during service, VIP visits, and high-profile events to ensure smooth delivery and exceptional guest experiences.
• Oversee operational systems, service standards, service levels, and presentation across all front- and back-of-house areas.
• Work closely with client teams, facilities, reception, and building stakeholders to ensure seamless day-to-day operations.
• Lead, motivate, and develop a wide management team, creating a culture of accountability, professionalism, and hospitality excellence.
• Oversee recruitment, onboarding, rota planning, labour allocation, and performance management to support operational success.
• Coach and support managers to deliver strong team engagement, training completion, and consistent service standards.
• Lead by example, embedding company values, collaboration, and a guest-first culture across all departments.
• Drive site performance across revenue, labour, cost control, and operational efficiency.
• Review KPIs, guest feedback, operational trends, and commercial performance to identify opportunities for continuous improvement.
• Partner with culinary and central teams to support menu development, hospitality innovation, and revenue-driving initiatives.
• Support the long-term success of the operation through strong planning, client engagement, and service development.

Client Relationships, Communication & Standards:

• Act as a key point of contact for clients and internal stakeholders, building trusted relationships and maintaining strong communication.
• Lead daily briefings, management meetings, and operational planning to ensure alignment across both venues.
• Ensure compliance across food safety, health & safety, licensing, and operational standards, maintaining readiness for audits and inspections.
• Take ownership of guest feedback, complaints, and service recovery, ensuring exceptional hospitality standards are consistently delivered.

What do you get in return?

• Company Sick Pay
• 50% discount in our restaurant and 25% off at our cafes
• Holidays increasing with length of service
• Loyalty bonuses in line with the length of service.
• One paid day off each year to get involved in any community or charity volunteering activity of your choice as we believe in the power of giving back
• Retail, Grocery and Gym Discounts
• Cycle to Work Scheme
• Learning and Development Portal and further education with apprenticeship programs
• G&F Support Scheme
• Hospitality Action – Access to a confidential Employee Assistance Programme (EAP)

Green & Fortune is committed to fostering a diverse, equitable, and inclusive workplace. We encourage applications from individuals of all backgrounds and fully support candidates with disabilities throughout the recruitment process. If you require any adjustments, please contact our People team at people@greenandfortune.co.uk