General Manager

We’re looking for an experienced and commercially focused General Manager to lead one of Green & Fortune's exciting new contracts on London’s Southbank, just north of Southwark Bridge.

This is a senior leadership position responsible for overseeing all aspects of the operation, with a strong focus on corporate hospitality and events within a premium business and industry environment.

As part of a new opening, this role offers the opportunity to shape the guest experience, build a high‑performing culture, and establish operational excellence from day one.

Working closely with the wider leadership team, you will lead a talented management team across hospitality and support services, ensuring exceptional experiences for guests and clients while bringing together Green & Fortune’s hospitality standards and the expectations of a prestigious corporate partner.

About the role

• Operations
• Lead the day‑to‑day operation, ensuring consistently high standards across hospitality, events, and workplace services.
• Provide visible and hands‑on leadership during service, VIP visits, and high‑profile events to deliver exceptional guest experiences.
• Oversee operational systems, service standards, staffing, and presentation across all front‑ and back‑of‑house areas.
• Work closely with client teams and building stakeholders to ensure seamless day‑to‑day operations and service delivery.
• People & Leadership
• Lead, motivate, and develop a wide management team, creating a culture of accountability, professionalism, and hospitality excellence.
• Oversee recruitment, onboarding, labour planning, and performance management to support operational success.
• Coach and support managers to deliver strong team engagement, training completion, and consistent service standards.
• Lead by example, embedding company values and a guest‑first culture from the very beginning.
• Financial & Commercial Performance
• Drive performance across revenue, labour, cost control, and operational efficiency.
• Review KPIs, guest feedback, and commercial performance to identify opportunities for continuous improvement.
• Partner with culinary and central teams to support innovation, guest engagement, and revenue‑driving initiatives.
• Support the long‑term success of the operation through strong planning, client engagement, and service development.
• Communication & Standards
• Act as the key point of contact for clients and internal stakeholders, building trusted and collaborative relationships.
• Lead management meetings and operational planning to ensure alignment across all departments.
• Ensure compliance across food safety, health and safety, licensing, and company standards.
• Take ownership of guest feedback and service recovery, ensuring exceptional hospitality experiences are consistently delivered.

What do you get in return?

• Company Sick Pay
• Life Insurance (2 x annual salary)
• 50% discount in our restaurant and 25% off at our cafes
• Holidays increasing with length of service
• Loyalty bonuses in line with the length of service.
• One paid day off each year to get involved in any community or charity volunteering activity of your choice as we believe in the power of giving back.
• Retail, Grocery and Gym Discounts
• Cycle to Work Scheme
• Refer your friend scheme
• Learning and Development Portal and further education with apprenticeship programs
• G & F Support Scheme
• Hospitality Action – Access to a confidential Employee Assistance Programme (EAP)
• A LITTLE BIT ABOUT US

At Green & Fortune, hospitality is at the heart of what we do.

Since 2008, we’ve grown into an award‑winning independent company, delivering high‑quality food, personal service, and memorable experiences across retail and events.

We operate five iconic London venues: Kings Place in Kings Cross, Sea Containers, Rose Court, One Southwark Bridge, and Central Hall in Westminster.

We care deeply about our people and our guests, and we look for individuals who share our passion for making customers happy.

What’s the next step? Just apply—we’re eager to hear from you. If this role feels right, get in touch to receive the full job specification.

Our organisation is committed to fostering a diverse, equitable, and inclusive workplace, encouraging individuals from all backgrounds to apply and join us in creating a vibrant and supportive environment.

We fully support individuals with disabilities throughout the recruitment process.

If you have a disability and require assistance, please contact our People team at to discuss any necessary adjustments. We appreciate every applicant who submits their CV; however, only successful candidates will be contacted.

Eligibility to work in the UK is required.

Our ESG Commitment

We embed sustainability and responsibility into everything we do, from reducing our environmental impact to supporting our people and local communities.

Caring for our people, our communities, and the planet is part of everyday life at Green & Fortune, and every team member plays a role in this.

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