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- Tasks: Lead the front-of-house team and ensure exceptional service in a lively restaurant environment.
- Company: Join Green & Fortune, an award-winning hospitality company with iconic London venues.
- Benefits: Enjoy 50% off meals, loyalty bonuses, flexible hours, and wellness support for you and your family.
- Why this job: Be at the heart of the action, shaping unforgettable dining experiences and leading a passionate team.
- Qualifications: Previous experience in a leadership role in a high-volume restaurant is essential.
- Other info: We value diversity and inclusivity, encouraging all backgrounds to apply.
The predicted salary is between 24000 - 36000 £ per year.
We’re seeking a dynamic Floor Supervisor to be part of our team at the Rotunda Bar and Restaurant in Kings Place. This is a fantastic opportunity to play a key role in shaping an exceptional dining experience, ensuring smooth service, and leading a team in a lively and welcoming environment.
At Green & Fortune, we’re all about delivering outstanding hospitality, creating vibrant social spaces, and providing top-quality food and service. As Floor Supervisor, you’ll be at the heart of the action, supporting the management team, guiding the front-of-house team, and ensuring every guest has an unforgettable experience. If you’re passionate about great service, thrive in a fast-paced environment, and love leading a team, we’d love to hear from you!
KEY RESPONSIBILITIES OF THE ROLE:
- Lead the front-of-house team, ensuring smooth daily operations and exceptional service.
- Provide hands-on support during busy service periods, maintaining high standards of hospitality.
- Train, mentor, and motivate team members to deliver outstanding guest experiences.
- Oversee floor management, ensuring efficient table service, cleanliness, and guest satisfaction.
- Handle customer feedback professionally, resolving any issues promptly to maintain a positive atmosphere.
- Work closely with the management team to implement service standards and improve operations.
- Assist with stock control, ordering, and ensuring all FOH areas are well-prepared.
- Ensure compliance with health & safety and food hygiene regulations.
REQUIREMENTS:
- Previous experience as a Floor Supervisor, Head Waiter, or similar leadership role in a high-volume restaurant.
- Strong leadership and communication skills, with the ability to motivate and support a team.
- Passion for hospitality, food, and delivering outstanding service.
- Ability to work efficiently under pressure while maintaining attention to detail.
- A proactive and hands-on approach, with a positive and professional attitude.
- Knowledge of health & safety regulations and food hygiene standards.
- Availability to work flexible hours, including evenings and weekends.
WHAT DO WE OFFER IN RETURN?
- Company Sick Pay
- 50% discount in our restaurant and 25% off at our cafes
- Holidays increase with length of service
- Loyalty bonuses in line with the length of service.
- One paid day off each year to get involved in any community or charity volunteering activity of your choice, as we believe in the power of giving back.
- Retail, Grocery and Gym Discounts
- Cycle to Work Scheme
- Refer your friend scheme
- Learning and Development Portal and further education with apprenticeship programs
- G&F Support Scheme
- WeCare: 24/7 online GP, mental health support, Financial and legal wellbeing, get fit programmes, and many more for you and your family members.
- Hospitality Action – Access to a confidential Employee Assistance Programme (EAP)
A LITTLE BIT ABOUT US
Since launching in 2008, Green & Fortune has established itself as an award-winning independent hospitality company operating across both retail and events. We operate in four iconic London venues that consist of Kings Place in Kings Cross, Sea Containers and Rose Court on South Bank and Central Hall in Westminster. This autumn, we proudly unveiled our fifth site – One Southbank Bridge. Hospitality is in our blood, and we truly care about our people. Hence, we aim to bring in people who care and are committed to making our customers happy. What’s the next step? Just apply! We are eager to hear from you.
If this position seems suitable for you, do not hesitate to get in touch to receive the full job specification for the role .
Our organisation is committed to fostering a diverse, equitable, and inclusive workplace, encouraging individuals from all backgrounds to apply and join us in creating a vibrant and supportive environment. We fully support individuals with disabilities throughout the recruitment process. If you have a disability and require assistance, please contact our People team at to discuss any necessary adjustments. We appreciate every applicant who submits their CV; however, only successful candidates will be contacted.
Please note that eligibility to work in the UK is required.
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Floor Supervisor employer: Green & Fortune Ltd.
Contact Detail:
Green & Fortune Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Floor Supervisor
✨Tip Number 1
Show your passion for hospitality during the interview. Share specific examples of how you've created memorable experiences for guests in previous roles. This will demonstrate that you align with our commitment to outstanding service.
✨Tip Number 2
Highlight your leadership skills by discussing how you've successfully motivated and trained team members in fast-paced environments. We value proactive leaders who can maintain high standards even under pressure.
✨Tip Number 3
Familiarize yourself with our venues and the unique dining experiences we offer. Being knowledgeable about our brand will help you stand out as a candidate who is genuinely interested in joining our team.
✨Tip Number 4
Prepare to discuss how you handle customer feedback and resolve issues. We appreciate candidates who can maintain a positive atmosphere and ensure guest satisfaction, so be ready to share relevant experiences.
We think you need these skills to ace Floor Supervisor
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Floor Supervisor position. Understand the key responsibilities and requirements, and think about how your experience aligns with them.
Tailor Your CV: Customize your CV to highlight relevant experience in hospitality and leadership roles. Emphasize your ability to lead a team, manage service operations, and deliver exceptional guest experiences.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your leadership skills. Mention specific examples from your past experiences that demonstrate your ability to thrive in a fast-paced environment.
Highlight Relevant Skills: In both your CV and cover letter, make sure to highlight your strong communication skills, attention to detail, and knowledge of health & safety regulations. These are crucial for the Floor Supervisor role.
How to prepare for a job interview at Green & Fortune Ltd.
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share specific examples of what excites you about providing exceptional service and how you’ve contributed to creating memorable dining experiences in the past.
✨Demonstrate Leadership Skills
As a Floor Supervisor, you'll be leading a team. Be prepared to discuss your leadership style and provide examples of how you've successfully motivated and trained team members in previous roles. Highlight any challenges you faced and how you overcame them.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities, especially in high-pressure situations. Think of scenarios where you had to handle customer feedback or resolve conflicts among team members, and explain how you managed those situations effectively.
✨Know the Company and Its Values
Research Green & Fortune and understand their commitment to outstanding hospitality and community involvement. Be ready to discuss how your values align with theirs and how you can contribute to their mission of creating vibrant social spaces.
