At a Glance
- Tasks: Lead a vibrant café team and create unforgettable customer experiences every day.
- Company: Join Green & Fortune, a passionate hospitality team dedicated to exceptional service.
- Benefits: Enjoy 50% off meals, up to 33 days holiday, and access to wellness support.
- Other info: Opportunities for personal growth and a commitment to sustainability.
- Why this job: Be part of a dynamic environment where your leadership makes a real difference.
- Qualifications: Experience in hospitality and a passion for delivering top-notch customer service.
The predicted salary is between 25000 - 30000 £ per year.
CAFE SUPERVISOR
We are excited to be recruiting for our exciting new contract and are looking for an exceptional Cafe Supervisor to join the Green & Fortune team.
This is a fantastic opportunity for a welcoming, friendly and passionate hospitality professional who enjoys leading by example and creating an outstanding customer experience.
As a Cafe Supervisor, you will support the day to day operation of our busy cafe, motivate your team and ensure exceptional food, beverage and service standards are delivered every day.
If you are enthusiastic, organised and thrive in a fast paced Business and Industry environment, we would love to hear from you and welcome you to our growing team.
THE PERSON AND ROLE
We are looking for an experienced Cafe Supervisor who is passionate about delivering exceptional customer service and leading high performing teams.
Core responsibilities include
- Supervise the day to day operation of the cafe, ensuring exceptional food, beverage and customer service standards.
- Lead, motivate and support the front of house team, acting as the first point of contact during service.
- Deliver a welcoming and professional experience for all customers while maintaining high presentation standards.
- Ensure food safety, health and safety, allergen and company procedures are followed at all times.
- Support stock control, merchandising and the overall presentation of the cafe.
- Support the training and development of new team members.
- Complete operational handovers, reporting any issues, successes and key business updates to the management team.
- MAKER BENEFITS
- AVIVA Life Assurance – 2x your annual salary
- Pension Salary Sacrifice Scheme
- Company Sick Pay – Up to 5 days after 1 year of service
- Aviva Digi Care+ – Health checks, mental health and nutrition support, GP consultations, second medical opinions, legal and bereavement assistance, fitness programmes
- Staff Discounts – 50% off in our restaurant and 25% off at our cafés
- Holiday Allowance – Up to 33 days with length of service (an extra 3 days after 3 years and an additional 2 days after 5 years)
- Volunteer Day – One paid day off each year to support a community or charity of your choice
- Hospitality Essentials – Benefit Hub – Discounts on retail, groceries, gyms, and more
- Cycle to Work Scheme
- Generous Refer a Friend Scheme
- Learning & Development – Access to our learning portal and further education through apprenticeship programmes
- G&F Support Scheme
- Hospitality Action – Access to a confidential Employee Assistance Programme (EAP)
- A LITTLE BIT ABOUT US
At Green & Fortune, we don’t do catering.
We do moments.
Memories.
True hospitality from expert hands.
Custom, quality, never cookie cutter.
Proudly independent and established in 2008, we bring nearly 20 years of successful events, strong partnerships, and countless moments of high-quality hospitality.
We are hands-on operators, creating tailored hospitality experiences across restaurants, cafés, bars, event venues, and workplace buildings in London.
Hospitality is about more than what’s on the menu.
It’s about delivering the best experiences, the best produce, and the best moments to every guest.
We are hosts, chefs, mixologists, and marketeers.
Front of house and behind the scenes.
Producers of unforgettable events and champions of London’s best suppliers.
Green & Fortune is committed to fostering a diverse, equitable, and inclusive workplace.
We encourage applications from individuals of all backgrounds and fully support candidates with disabilities throughout the recruitment process.
If you require any adjustments, please contact our People team
We appreciate every application received. Please note that only successful candidates will be contacted.
Our ESG Commitment
We embed sustainability and responsibility into everything we do, from reducing our environmental impact to supporting our people and local communities.
Caring for our people, our communities, and the planet is part of everyday life at Green & Fortune, and every team member plays a role in this.
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Cafe Supervisor employer: Green & Fortune Ltd.
Green & Fortune Ltd. is an exceptional employer, offering a dynamic work environment on London’s vibrant Southbank where creativity and culinary excellence thrive. With a strong focus on employee growth, you will have the opportunity to shape premium hospitality experiences while enjoying comprehensive benefits including company sick pay and life insurance. Join a passionate team dedicated to delivering outstanding service and enjoy unique discounts that enhance your work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Cafe Supervisor
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Green & Fortune Ltd.. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Green & Fortune Ltd.
Don't be shy about reaching out to Green & Fortune Ltd. directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Cafe Supervisor
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Green & Fortune Ltd. and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Green & Fortune Ltd.
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
