At a Glance
- Tasks: Manage café and events, ensuring top-notch service and smooth operations.
- Company: Join a vibrant hospitality team at London Museum Docklands.
- Benefits: Enjoy staff discounts, generous holiday allowance, and learning opportunities.
- Other info: Be part of a diverse team committed to sustainability and community support.
- Why this job: Lead exciting events and create memorable experiences for visitors.
- Qualifications: Experience in hospitality management and strong leadership skills.
Job Title:Events & Café Manager
Reporting To:General Manager
Hours:Full Time - working across a 7-day operation including weekends, evenings and bank holidays as required.
Job Description:
TheEvents & Café Manageris responsible for the day-to-day management of the catering operation at London Museum Docklands, ensuring the café and events services are delivered to the highest standards.
Working closely with the General Manager, this role provides operational leadership across all food and beverage services, supports the commercial performance of the business, develops the team and ensures exceptional customer service.
When the General Manager is not on site, the Events & Café Manager assumes responsibility for the entire catering operation, acting as the senior operational lead and making decisions that ensure the smooth running of the business.
Key Responsibilities
Operational Management
- Manage the daily operation of the museum café and events services.
- Lead all event catering operations.
- Ensure excellent customer service standards are maintained at all times.
- Monitor service standards and continuously improve the customer experience.
- Maintain high presentation standards throughout the café, event spaces and back-of-house areas.
- Ensure the operation is fully prepared for daily trade, functions and special events.
- Resolve customer complaints professionally and efficiently.
- Support the delivery retail offers and promotional activity.
Events
- Liaise with museum event teams, clients and suppliers to ensure successful event delivery.
- Produce staffing plans for events.
- Coordinate room setups, catering equipment, beverage service and event logistics.
- Monitor event costs and labour to maximise profitability.
- Conduct pre-event briefings and post-event reviews.
- Ensure all dietary requirements and special requests are accurately delivered.
People Management
- Lead, coach and motivate café and events teams.
- Support recruitment, onboarding and training of new employees.
- Carry out regular performance reviews and probation meetings.
- Deliver daily team briefings.
- Create a positive working culture focused on teamwork and accountability.
- Manage staffing levels according to business demand.
- Assist with rota planning to ensure labour is controlled while maintaining service standards.
- Ensure all staff complete mandatory training.
Financial Responsibilities
- Complete daily trading reports.
- Monitor stock levels and minimise waste.
- Support stocktakes and investigate variances.
- Ensure purchasing follows company procedures.
Health, Safety & Compliance
- Ensure compliance with Food Safety, HACCP and Health & Safety legislation.
- Maintain excellent food hygiene standards.
- Ensure all cleaning schedules are completed.
- Carry out regular operational audits.
- Report maintenance issues promptly.
- Ensure all statutory compliance documentation is completed.
Leadership Responsibilities when GM is absent
- Act as Duty Manager for the entire catering operation.
- Make operational decisions on behalf of the General Manager
- Lead all managers, supervisors and front-line teams.
- Manage staffing issues and customer escalations.
- Liaise with museum management.
- Ensure service standards and financial controls are maintained.
- Take responsibility for emergency situations and incident management.
MAKER'S BENEFITS
- Company Sick Pay - Up to 5 days
- Staff Discounts - 50% off in our restaurant and 25% off at our cafés
- Holiday Allowance - Up to 33 days with length of service
- Volunteer Days - Two paid day off each year to support a community or charity of your choice
- Hospitality Essentials - Benefit Hub - Discounts on retail, groceries, gyms, and more
- Cycle to Work Scheme
- Refer a Friend Scheme
- Learning & Development - Access to our portal and further education through apprenticeship programmes
- G&F Support Scheme
- Hospitality Action - Access to a confidential Employee Assistance Programme (EAP)
THE STORY OF OUR MAKERS
Since 2008, our Makers have been creating exceptional hospitality across London's restaurants, cafés, bars, workplaces and event venues. From chefs and bartenders to event professionals and front-of-house teams, we're united by a passion for great food, genuine service and creating experiences people remember.
Nearly 20 years on, that spirit still defines who we are: independent, hands-on, and committed to doing hospitality differently.
Committed to diversity, equality, and inclusivity, we encourage applications from individuals of all backgrounds. Please contact our People team at people@greenandfortune.co.uk should any adjustments be necessary throughout the recruitment process.
Our ESG Commitment
We embed sustainability and responsibility into everything we do, from reducing our environmental impact to supporting our people and local communities. Caring for our people, our communities, and the planet is part of everyday life at Green & Fortune, and every team member plays a role in this.
Cafe and Events Manager - Docklands employer: Green & Fortune Ltd.
Green & Fortune Ltd. is an exceptional employer, offering a dynamic work environment on London’s vibrant Southbank where creativity and culinary excellence thrive. With a strong focus on employee growth, you will have the opportunity to shape premium hospitality experiences while enjoying comprehensive benefits including company sick pay and life insurance. Join a passionate team dedicated to delivering outstanding service and enjoy unique discounts that enhance your work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Cafe and Events Manager - Docklands
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Green & Fortune Ltd.. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Green & Fortune Ltd.
Don't be shy about reaching out to Green & Fortune Ltd. directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Cafe and Events Manager - Docklands
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Green & Fortune Ltd. and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Green & Fortune Ltd.
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
