At a Glance
- Tasks: Provide top-notch technical support for audio-visual equipment and troubleshoot issues.
- Company: Leading IT equipment service provider with a focus on innovation.
- Benefits: £35,000 salary, 32 days holiday, pension scheme, and onsite parking.
- Other info: Product training provided and opportunities for career growth.
- Why this job: Join a dynamic team and enhance your tech skills while helping others.
- Qualifications: Strong AV knowledge and experience in customer support.
The predicted salary is between 35000 - 35000 £ per year.
Office Based Only
£35,000 per annum
8:30am – 5:00pm Monday – Friday
Full Time, Permanent
Basingstoke
Our client is a market leading IT equipment service provider. They are seeking the right individual who is passionate about IT equipment (camera systems, microphones, speakers & office access devices) and how it works and how to problem solve. This role will heavily involve telephone support and remote access looking into hardware layouts/schematics working your way through a ticketing system (suitable for someone at 1st & 2nd line support).
Background needed for this role:
- Strong understanding of AV Cabling, HDMI Signalling, IP Networks, Unified Communication platforms (Microsoft Teams, Google, Zoom)
- Experienced with products from Extron, QSYS, Crestron, SY Electronics, Kramer, CYP Europe and others.
- Good knowledge of Audio-Visual & Video Conferencing
- Experienced with supporting customers via telephone
- Experienced with AV & IT hardware and software, including configuration, diagnosing and resolving problems
Responsibilities:
- Acting as the first point of contact for technical support via phone, email, chat, or ticketing systems.
- Troubleshooting a wide range of AV, UC and related technical issues.
- Logging, categorising, prioritising and managing incidents and service requests accurately.
- Communicating clearly with users, providing regular updates and setting expectations.
- Ensuring incidents and requests are resolved within agreed SLAs.
- Maintaining accurate ticket notes and technical documentation.
- Contributing to knowledge base content and identifying recurring issues.
- Delivering a consistently high level of customer service and user satisfaction.
- Working with third line teams, vendors and external partners when required.
Other:
- Onsite parking
- Product training provided
- All in 32 days holiday (20 days to use, +3 days between Christmas & New Years +1 day for your birthday +8 bank holidays)
- Pension scheme
Embracing diversity in all its forms, our client is an equal opportunity employer. They welcome individuals from all walks of life, irrespective of race, gender, age, disability, sexual orientation, religion, or belief.
Audio Visual Helpdesk Engineer in Basingstoke employer: Green Folk
Our client is an exceptional employer, offering a vibrant work culture in Basingstoke that prioritises employee growth and development. With comprehensive training on the latest AV technologies, generous holiday allowances, and a commitment to diversity, they ensure that every team member feels valued and empowered to excel in their role as an Audio Visual Helpdesk Engineer.
StudySmarter Expert Advice🤫
We think this is how you could land Audio Visual Helpdesk Engineer in Basingstoke
✨Tip Number 1
Get to know the company and its products inside out. Research their AV equipment and services so you can speak confidently about how your skills align with their needs during interviews.
✨Tip Number 2
Practice your troubleshooting skills! Set up mock scenarios where you diagnose and resolve common AV issues. This will help you shine when you're asked to demonstrate your problem-solving abilities.
✨Tip Number 3
Network with professionals in the AV and IT industry. Join forums or LinkedIn groups where you can connect with others, share insights, and even get tips on landing that perfect role.
✨Tip Number 4
Apply through our website for a smoother process! We want to see your application, and applying directly helps us keep track of your progress and gives you a better chance to stand out.
We think you need these skills to ace Audio Visual Helpdesk Engineer in Basingstoke
Some tips for your application 🫡
Show Your Passion for AV Tech:When you're writing your application, let your enthusiasm for audio-visual technology shine through. Mention any relevant experience you have with camera systems, microphones, or video conferencing tools. We love seeing candidates who are genuinely excited about the tech they’ll be working with!
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for this role. Highlight your experience with AV cabling, HDMI signalling, and any specific products like Extron or Crestron. This shows us that you understand what we’re looking for and that you’re a great fit for the position.
Be Clear and Concise:In your written application, clarity is key! Use straightforward language and avoid jargon unless it’s relevant. We want to see how well you can communicate technical information, so keep it simple and to the point.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Green Folk
✨Know Your AV Gear
Make sure you brush up on your knowledge of audio-visual equipment, especially the brands mentioned in the job description like Extron and Crestron. Familiarise yourself with common issues and troubleshooting steps for devices like cameras and microphones, as this will show your passion and expertise during the interview.
✨Master the Ticketing System
Since the role involves managing incidents through a ticketing system, it’s a good idea to understand how these systems work. If you have experience with any specific ticketing software, be ready to discuss it. If not, research common features and processes to demonstrate your willingness to learn.
✨Practice Clear Communication
As you'll be the first point of contact for technical support, practice explaining complex technical concepts in simple terms. You might even want to role-play with a friend to get comfortable with handling customer queries over the phone or via chat.
✨Show Your Problem-Solving Skills
Prepare examples of past experiences where you successfully diagnosed and resolved technical issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers, highlighting your analytical skills and ability to work under pressure.
