At a Glance
- Tasks: Support daily operations by assisting with production, packaging, and customer queries.
- Company: Join a values-driven coffee business in Belfast with a friendly team.
- Benefits: Guaranteed minimum hours, paid leave, and pension enrolment.
- Other info: Opportunity to transition to full-time with career growth potential.
- Why this job: Combine hands-on work with customer interaction in a growing industry.
- Qualifications: Organised, detail-oriented, and strong written communication skills required.
The predicted salary is between 34650 - 42350 £ per year.
To support the day-to-day operations of Green Coffee Collective by assisting with production, packaging, and dispatch from our Belfast warehouse, and to provide friendly, efficient support to customers via email and chat. This role combines hands-on warehouse work with customer interaction, making it ideal for someone who enjoys physical work, solving problems, and being part of a growing, values-driven coffee business. Although this role is initially for 5 hours per week, there may be opportunity to increase this over the coming months with a view to transitioning to a full-time contract if it suits the successful candidate.
Tasks
- Operational Support (approx. 85%)
- Handle and move green coffee bags (up to 69kg) safely and efficiently.
- Break down bulk coffee into smaller packaging units (0.5kg-5kg).
- Label and prepare orders accurately for dispatch.
- Use warehouse tools and systems including scales, label printers, Shopify, and ShipStation.
- Maintain a clean, organised, and safe workspace.
- Coordinate dispatch with couriers and on-site partners.
- Customer Support (approx. 15%)
- Respond to customer queries via email and chat in a friendly and timely way.
- Use our ticketing system, Shopify, and Google Business Suite to manage and resolve issues.
- Collaborate with the wider Green Coffee Collective team to ensure customers receive clear communication and quick resolutions.
Requirements
- Organised, detail-oriented, and able to manage multiple tasks.
- Comfortable working independently day-to-day.
- Strong written communication skills.
- A practical mindset and willingness to problem-solve.
- Interest in coffee or curiosity to learn about the industry.
Desirable (but not essential)
- Experience in warehouse, logistics, or customer service environments.
- Familiarity with Shopify, ShipStation, or similar order management tools.
Benefits
- Guaranteed Hours: Minimum 10 paid hours per week.
- Holiday: 11.2 days annual paid leave (pro-rated). Bank holidays excluded.
- Pension: Enrolled in our workplace pension (NEST).
- Probation: 2 months.
- Notice: 1 week (during and after probation).
- Start Date: As soon as possible.
We're a small, friendly team that values trust, independence, and attention to detail. Everyone contributes to making sure roasters across Europe receive their coffee on time and in perfect condition. You'll be supported by the wider Green Coffee Collective team and local partners at The Roast Works, with regular visits and open communication.
Operations and Customer Support Assistant employer: Green Coffee Collective
Green Coffee Collective is an excellent employer for those seeking a meaningful role in the coffee industry. With a strong focus on values and community, employees benefit from a supportive work culture that encourages growth and development, alongside flexible hours that can expand to full-time. Located in Belfast, the company offers hands-on experience in operations while fostering customer engagement, making it a rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Operations and Customer Support Assistant
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Green Coffee Collective. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Green Coffee Collective before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Operations and Customer Support Assistant
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Green Coffee Collective:Your cover letter is your chance to shine! Tell us why you want to work at Green Coffee Collective specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Green Coffee Collective!
How to prepare for a job interview at Green Coffee Collective
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
