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- Tasks: Support daily operations and provide friendly customer service in a coffee warehouse.
- Company: Join a growing, values-driven coffee business with a friendly team.
- Benefits: Guaranteed hours, paid leave, pension enrolment, and potential for full-time.
- Why this job: Combine hands-on work with customer interaction in a dynamic environment.
- Qualifications: Organised, detail-oriented, and strong communication skills; interest in coffee is a plus.
- Other info: Opportunity for career growth and learning about the coffee industry.
To support the day-to-day operations of Green Coffee Collective by assisting with production, packaging, and dispatch from our Belfast warehouse, and to provide friendly, efficient support to customers via email and chat.
This role combines hands‑on warehouse work with customer interaction, making it ideal for someone who enjoys physical work, solving problems, and being part of a growing, values‑driven coffee business.
Although this role is initially for 10 hours per week, our plan is to increase this over the coming 6 months with a view to transitioning to a full‑time contract if it suits the successful candidate.
Tasks
Operational Support (approx. 85%)
- Handle and move green coffee bags (up to 69kg) safely and efficiently.
- Break down bulk coffee into smaller packaging units (0.5kg–5kg).
- Label and prepare orders accurately for dispatch.
- Use warehouse tools and systems including scales, label printers, Shopify, and ShipStation.
- Maintain a clean, organised, and safe workspace.
- Coordinate dispatch with couriers and on‑site partners.
Customer Support (approx. 15%)
- Respond to customer queries via email and chat in a friendly and timely way.
- Use our ticketing system, Shopify, and Google Business Suite to manage and resolve issues.
- Collaborate with the wider Green Coffee Collective team to ensure customers receive clear communication and quick resolutions.
Requirements
- Organised, detail‑oriented, and able to manage multiple tasks.
- Comfortable working independently day‑to‑day.
- Strong written communication skills.
- A practical mindset and willingness to problem‑solve.
- Interest in coffee or curiosity to learn about the industry.
Desirable (but not essential):
- Experience in warehouse, logistics, or customer service environments.
- Familiarity with Shopify, ShipStation, or similar order management tools.
Benefits
Guaranteed Hours: Minimum 10 paid hours per week.
Holiday: 11.2 days annual paid leave (pro‑rated). Bank holidays excluded.
Pension: Enrolled in our workplace pension (NEST).
Probation: 2 months.
Notice: 1 week (during and after probation).
Start Date: As soon as possible.
We’re a small, friendly team that values trust, independence, and attention to detail. Everyone contributes to making sure roasters across Europe receive their coffee on time and in perfect condition. You’ll be supported by the wider Green Coffee Collective team and local partners at The Roast Works, with regular visits and open communication.
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Operations and Customer Support Assistant employer: Green Coffee Collective
Contact Detail:
Green Coffee Collective Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations and Customer Support Assistant
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Green Coffee Collective. Understand their values and mission, and think about how you can contribute to their goals. This will show them you're genuinely interested and not just another applicant.
✨Tip Number 2
Practice your problem-solving skills! Since this role involves customer support and operational tasks, think of examples from your past where you've solved issues or improved processes. Be ready to share these during your chat with them.
✨Tip Number 3
Show off your communication skills! Whether it’s through email or chat, being friendly and clear is key. During your interview, demonstrate how you would handle customer queries and keep the conversation light and engaging.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining the team at Green Coffee Collective. Let’s get you that job!
We think you need these skills to ace Operations and Customer Support Assistant
Some tips for your application 🫡
Show Your Organised Side: Make sure your application reflects how organised and detail-oriented you are. We love candidates who can juggle multiple tasks, so highlight any experience that showcases your ability to manage time and priorities effectively.
Communicate Clearly: Since strong written communication skills are a must, take the time to craft a clear and friendly cover letter. Use this opportunity to show us your personality and how you’d interact with customers in a supportive way.
Get to Know Us: Before applying, check out our website and learn about Green Coffee Collective. Mentioning specific aspects of our values or operations in your application can really make you stand out and show us you’re genuinely interested.
Be Yourself: We want to see the real you! Don’t be afraid to let your passion for coffee shine through in your application. If you have any relevant experience, even if it’s not directly related, share it with us – we love a good story!
How to prepare for a job interview at Green Coffee Collective
✨Know Your Coffee
Brush up on your coffee knowledge before the interview. Understanding the basics of coffee production and packaging will show your genuine interest in the industry and help you connect with the team.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you manage multiple tasks effectively. Share specific examples from your past experiences where you successfully juggled responsibilities, especially in a warehouse or customer service setting.
✨Show Off Your Problem-Solving Mindset
Prepare to talk about times when you've faced challenges and how you resolved them. This role requires a practical mindset, so highlight your ability to think on your feet and find solutions quickly.
✨Practice Your Communication Skills
Since you'll be interacting with customers via email and chat, practice clear and friendly communication. Consider doing mock interviews or role-playing scenarios to refine your responses and ensure you come across as approachable and professional.