At a Glance
- Tasks: Support daily operations and provide friendly customer service in a coffee warehouse.
- Company: Join a growing, values-driven coffee business with a friendly team.
- Benefits: Guaranteed hours, paid leave, pension enrolment, and potential for full-time work.
- Other info: Opportunity for career growth and learning about the coffee industry.
- Why this job: Combine hands-on work with customer interaction in a dynamic environment.
- Qualifications: Organised, detail-oriented, and strong communication skills; interest in coffee is a plus.
The predicted salary is between 11.7 - 14.3 £ per hour.
To support the day-to-day operations of Green Coffee Collective by assisting with production, packaging, and dispatch from our Belfast warehouse, and to provide friendly, efficient support to customers via email and chat.
This role combines hands‑on warehouse work with customer interaction, making it ideal for someone who enjoys physical work, solving problems, and being part of a growing, values‑driven coffee business.
Although this role is initially for 10 hours per week, our plan is to increase this over the coming 6 months with a view to transitioning to a full‑time contract if it suits the successful candidate.
- Tasks
- Operational Support (approx. 85%)
- Handle and move green coffee bags (up to 69kg) safely and efficiently.
- Break down bulk coffee into smaller packaging units (0.5kg–5kg).
- Label and prepare orders accurately for dispatch.
- Use warehouse tools and systems including scales, label printers, Shopify, and Ship Station.
- Maintain a clean, organised, and safe workspace.
- Coordinate dispatch with couriers and on‑site partners.
- Customer Support (approx. 15%)
- Respond to customer queries via email and chat in a friendly and timely way.
- Use our ticketing system, Shopify, and Google Business Suite to manage and resolve issues.
- Collaborate with the wider Green Coffee Collective team to ensure customers receive clear communication and quick resolutions.
Requirements
- Organised, detail‑oriented, and able to manage multiple tasks.
- Comfortable working independently day‑to‑day.
- Strong written communication skills.
- A practical mindset and willingness to problem‑solve.
- Interest in coffee or curiosity to learn about the industry.
Desirable (but not essential)
- Experience in warehouse, logistics, or customer service environments.
- Familiarity with Shopify, Ship Station, or similar order management tools.
Benefits
Guaranteed Hours
Minimum 10 paid hours per week.
Holiday
11.2 days annual paid leave (pro‑rated). Bank holidays excluded.
Pension
Enrolled in our workplace pension (NEST).
Probation
2 months.
Notice
1 week (during and after probation).
Start Date
As soon as possible.
We’re a small, friendly team that values trust, independence, and attention to detail.
Everyone contributes to making sure roasters across Europe receive their coffee on time and in perfect condition.
You’ll be supported by the wider Green Coffee Collective team and local partners at The Roast Works, with regular visits and open communication.
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Operations and Customer Support Assistant in Belfast employer: Green Coffee Collective
Green Coffee Collective is an excellent employer for those seeking a meaningful role in a values-driven coffee business. With a supportive and friendly team culture, employees enjoy opportunities for growth as the role transitions from part-time to full-time, alongside benefits like guaranteed hours and a workplace pension. Located in Belfast, the company fosters a collaborative environment where every team member plays a vital role in ensuring customer satisfaction and operational efficiency.
