At a Glance
- Tasks: Manage and coordinate care for clients with high-acuity needs, ensuring quality support.
- Company: Join a dedicated team in the Health and Social Care Sector focused on person-centred care.
- Benefits: Enjoy 25 days holiday, training opportunities, and discounts from over 800 retailers.
- Other info: Flexible working environment with opportunities for professional growth.
- Why this job: Make a real difference in people's lives while developing your career in healthcare.
- Qualifications: Experience in health and social care, strong communication, and organisational skills required.
The predicted salary is between 36000 - 60000 £ per year.
The Complex Care Coordinator is responsible for managing and coordinating care visits for clients with multiple high‑acuity needs. This role involves working collaboratively with healthcare and social care providers, clients and families to ensure we deliver high quality person‑centred care. The Complex Care Coordinator ensures seamless communication among teams and optimises resource utilisation in order to ensure all our packages are covered.
Key Responsibilities
- Complex Care Planning: Develop, implement and monitor care visits for clients with high‑acuity needs.
- Client Advocacy: Act as a liaison between clients, families, healthcare providers and social care teams to ensure comprehensive support.
- Interdisciplinary Collaboration: Facilitate communication among medical professionals, therapists, social workers and community organisations to provide holistic care.
- Crisis Intervention & Risk Management: Identify and mitigate risks, providing crisis intervention when necessary.
- Transition & Discharge Planning: Assist in planning and coordinating transitions between care settings, including hospital discharge, residential care and home‑based support.
- Resource Management: Identify and coordinate community resources, financial assistance and social support programmes to meet clients' long‑term care needs.
- Documentation & Compliance: Maintain accurate, detailed and up‑to‑date client records in compliance with social care regulations and policies.
- Quality Improvement: Participate in process improvement initiatives to enhance the effectiveness and efficiency of care services.
Experience & Skills
- A passion to deliver outstanding care.
- Experience in a senior role within the Health and Social Care Sector.
- Awareness of coordinating and managing care packages.
- Strong organisational, communication, problem‑solving and crisis management skills.
- An understanding of social care regulations, healthcare systems, chronic disease management and best practices in client‑centred complex care.
- Ability to work independently and as part of a multidisciplinary team.
- Good IT skills, preferably in Google Suite.
- Must be a driver with access to a vehicle to support with care if necessary.
Key Skills
- Senior Care
- Hoyer Lift
- Medical office experience
- Dementia Care
- Home Care
- Nursing
- Alzheimer's Care
- Administrative Experience
- Meal Preparation
- Medication Administration
- Memory Care
- Tube Feeding
Benefits
- NVQ and in‑house training and development for your role and future career with us.
- We Care employee benefits platform offering shopping discounts and cashback from over 800 retailers.
- Employee Assistance Programme.
- Mobile phone and other required tech.
- Company pension scheme.
- 25 days holiday entitlement.
Complex Care Coordinator in London employer: Green Castle Solutions
As a Complex Care Coordinator, you will thrive in a supportive and dynamic work environment that prioritises high-quality, person-centred care. Our commitment to employee growth is evident through our NVQ and in-house training programmes, alongside a comprehensive benefits package that includes an employee assistance programme and generous holiday entitlement. Join us in making a meaningful impact in the lives of our clients while enjoying a collaborative culture that values your contributions and well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Complex Care Coordinator in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the health and social care sector. Attend events, join online forums, and don’t be shy about asking for introductions. We all know someone who knows someone, and that could lead you straight to your next opportunity.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to complex care coordination and think of examples from your experience that align with their mission. We want you to shine, so practice answering common interview questions and be ready to discuss how you can contribute to their team.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It’s a chance to reiterate your interest and remind them why you’re the perfect fit. We love seeing candidates who take that extra step!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the latest roles we have available, including those in complex care coordination. Let’s get you on board!
We think you need these skills to ace Complex Care Coordinator in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Complex Care Coordinator role. Highlight your experience in managing care packages and working with high-acuity clients, as this will show us you understand what we're looking for.
Showcase Your Passion:We want to see your enthusiasm for delivering outstanding care! Share specific examples of how you've made a difference in previous roles, especially in client advocacy and interdisciplinary collaboration.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use bullet points where possible to make it easy for us to read through your skills and experiences related to crisis management and resource coordination.
Apply Through Our Website:Don’t forget to submit your application through our website! This helps us keep everything organised and ensures your application gets the attention it deserves. We can’t wait to hear from you!
How to prepare for a job interview at Green Castle Solutions
✨Know Your Care Coordination Inside Out
Make sure you understand the ins and outs of complex care coordination. Brush up on your knowledge about high-acuity needs, care planning, and the importance of client advocacy. Being able to discuss specific examples from your experience will show that you're not just familiar with the role, but passionate about it.
✨Showcase Your Communication Skills
As a Complex Care Coordinator, you'll need to liaise with various stakeholders. Prepare to demonstrate your communication skills by discussing how you've effectively collaborated with healthcare providers, clients, and families in the past. Use real-life scenarios to illustrate your ability to facilitate interdisciplinary collaboration.
✨Be Ready for Crisis Management Questions
Expect questions around crisis intervention and risk management. Think of situations where you had to identify risks or provide support during a crisis. Highlight your problem-solving skills and how you managed to keep the focus on client-centred care even in challenging circumstances.
✨Familiarise Yourself with Regulations and Best Practices
Understanding social care regulations and best practices is crucial for this role. Do your homework on relevant policies and be prepared to discuss how you ensure compliance in your work. This will show that you take the responsibility of maintaining accurate records and adhering to regulations seriously.
