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- Tasks: Be the go-to person for communication between clients, residents, and project teams.
- Company: Join a leading contractor in facades and cladding, known for quality and excellence.
- Benefits: Enjoy a competitive salary, company vehicle, pension scheme, and career growth opportunities.
- Why this job: Make a real impact by enhancing community relations and ensuring smooth project delivery.
- Qualifications: Experience in customer care or community engagement in construction is essential; strong communication skills required.
- Other info: Full UK driving licence needed; travel between sites is part of the role.
The predicted salary is between 36000 - 60000 £ per year.
Job Title: Liaison Officer – Facades & Cladding Projects Location: Manchester (Projects) / Lymm (Head Office) Salary: Dependent on Experience (DOE) Job Type: Full-time, Permanent Company Overview: We are a specialist contractor in the facades and cladding industry, delivering high-quality solutions for residential, commercial, and public sector clients. With a reputation for excellence and a growing project portfolio in the Greater Manchester area, we are seeking a dedicated Liaison Officer to support effective communication between stakeholders and ensure smooth project delivery. Role Summary: As the Liaison Officer, you will serve as the key point of contact between the project team, clients, residents, local authorities, and subcontractors. You will play a critical role in managing communications, handling queries, supporting community relations, and promoting positive stakeholder engagement throughout the lifecycle of facade and cladding refurbishment or new-build projects. Key Responsibilities: * Act as the main liaison between residents, clients, site teams, and the head office. * Manage all communication and engagement activities related to ongoing cladding and façade works. * Schedule and attend meetings with stakeholders, including residents’ briefings, consultations, and progress updates. * Address and resolve resident or client concerns with professionalism and empathy. * Provide regular progress reports to senior management. * Ensure communications are clear, timely, and compliant with safety and regulatory requirements. * Maintain accurate records of interactions, complaints, and resolutions. * Support the delivery team in planning logistics to minimise disruption. * Assist in coordinating access and appointments for inspections or remedial works. * Promote a positive image of the company and maintain strong community relations. Requirements: * Proven experience in a liaison, customer care, or community engagement role within the construction industry, ideally on façade or cladding projects. * Strong interpersonal and communication skills – both verbal and written. * Ability to manage difficult conversations and resolve conflicts tactfully. * Strong organisational skills and attention to detail. * Confident using Microsoft Office and digital reporting tools. * Understanding of construction project workflows and health & safety considerations. * Full UK driving licence and willingness to travel between project sites and head office. Desirable: * Experience on recladding or external envelope remediation projects. * Awareness of Building Safety Act and fire safety regulations relating to cladding. * NVQ, HNC, or equivalent qualification in construction or customer service (preferred but not essential). What We Offer: * Competitive salary (DOE) * Company vehicle or travel allowance * Pension scheme * Career development opportunities * A supportive and growing team environment
Liaison Officer employer: Green Carbon Talent
Contact Detail:
Green Carbon Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Liaison Officer
✨Tip Number 1
Familiarise yourself with the latest trends and regulations in the facades and cladding industry. Understanding the Building Safety Act and fire safety regulations will not only boost your confidence but also demonstrate your commitment to the role during interviews.
✨Tip Number 2
Network with professionals in the construction industry, especially those involved in facade and cladding projects. Attend local industry events or join relevant online forums to connect with potential colleagues and gain insights into the role of a Liaison Officer.
✨Tip Number 3
Prepare for potential interview scenarios by practising how you would handle difficult conversations or resolve conflicts. Think of examples from your past experiences where you've successfully managed stakeholder communications or community relations.
✨Tip Number 4
Showcase your organisational skills by being ready to discuss how you would manage multiple stakeholders and communications simultaneously. Consider creating a mock schedule or plan that outlines how you would approach a typical project as a Liaison Officer.
We think you need these skills to ace Liaison Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in liaison, customer care, or community engagement roles, particularly within the construction industry. Emphasise any specific projects related to facades or cladding.
Craft a Compelling Cover Letter: Write a cover letter that showcases your strong interpersonal and communication skills. Mention how you can manage difficult conversations and resolve conflicts, as these are key aspects of the Liaison Officer role.
Highlight Relevant Qualifications: If you have any qualifications related to construction or customer service, such as an NVQ or HNC, be sure to mention them. Even if they are not essential, they can strengthen your application.
Showcase Your Organisational Skills: In your application, provide examples of how you've successfully managed communications and logistics in previous roles. This will demonstrate your ability to handle the responsibilities outlined in the job description.
How to prepare for a job interview at Green Carbon Talent
✨Know Your Role Inside Out
Make sure you thoroughly understand the responsibilities of a Liaison Officer in the facades and cladding industry. Familiarise yourself with the key tasks mentioned in the job description, such as managing communications and stakeholder engagement, so you can confidently discuss how your experience aligns with these requirements.
✨Prepare for Scenario Questions
Expect to be asked about how you would handle specific situations, such as resolving conflicts or addressing resident concerns. Think of examples from your past experience where you've successfully navigated similar challenges, and be ready to share these during the interview.
✨Showcase Your Communication Skills
As a Liaison Officer, strong communication skills are crucial. During the interview, demonstrate your ability to articulate your thoughts clearly and listen actively. You might even want to practice explaining complex concepts in simple terms, as this will reflect your capability to engage with various stakeholders.
✨Research the Company and Projects
Take some time to learn about the company’s recent projects and their reputation in the industry. Being knowledgeable about their work will not only impress the interviewers but also allow you to ask insightful questions, showing your genuine interest in the role and the company.
