Ecotricity is seeking a Customer Service Team Leader to lead up to 15 agents, coaching and developing the team to deliver exceptional service and accurate billing. The role covers the full customer journey, including billing, pay as you go and home move operations.
Working 36.5 hours per week in a hybrid model with a Stroud office, you will run reports, monitor performance, and drive continuous improvement while managing escalations and ensuring compliance.
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Customer Service Team Leader — Hybrid (Stroud) employer: Green Britain Group
At Forest Green Rovers, we pride ourselves on being an exceptional employer, offering a dynamic work culture that champions sustainability and community engagement. As the world's first vegan football club, we provide our employees with meaningful opportunities for growth, a supportive environment for professional development, and a range of benefits including healthcare plans, generous holiday allowances, and hybrid working options. Join us in making a positive impact while enjoying a fulfilling career in a passionate and innovative team.
