At a Glance
- Tasks: Lead quality assurance and compliance for supported housing services, ensuring high standards.
- Company: Green Bridge Community Housing, dedicated to improving service quality.
- Benefits: Supportive environment, ongoing training, health cash plan, and pension scheme.
- Other info: Opportunities for professional development and occasional travel to Leeds.
- Why this job: Make a meaningful impact by enhancing service quality for individuals on their recovery journey.
- Qualifications: Experience in QA or compliance roles, strong analytical skills, and team management experience.
The predicted salary is between 30000 - 40000 € per year.
Sheffield (with occasional travel to Leeds if required) Green Bridge Community Housing (GBCH) is seeking a Quality Assurance Manager to lead the day‑to‑day delivery of our QA and compliance function across our supported housing service. This role is key to ensuring that the support provided to our service users is of a high standard, consistent, and in line with organisational expectations. The successful candidate will oversee audit activity, monitor the quality of recorded support and documentation, and ensure that improvements are identified, followed up, and evidenced. A significant part of the role will involve reviewing and analysing case records, identifying trends, and ensuring that quality standards are consistently met.
Key Responsibilities
- Oversee the delivery and quality of audits across the service
- Manage and support a small team of Compliance Officers and a Complaints Officer
- Monitor QA systems and identify risks, gaps, and trends
- Ensure audit findings are followed up and improvements are evidenced
- Produce clear, insight‑driven reports for senior management
- Oversee complaints and service user feedback processes
- Work closely with operational managers to support service improvement
About You
We are looking for someone who is:
- Highly organised, with strong attention to detail
- Proactive and able to work independently
- Confident in analysing information and identifying trends
- Comfortable working with detailed information and reviewing case records
- Able to communicate clearly and provide constructive feedback
- Comfortable managing a small team and supporting performance
- Professional, collaborative, and able to work within defined role boundaries
A full UK driving licence and access to a vehicle is required, as occasional travel to Leeds may be necessary.
Experience & Qualifications
- Experience in a QA, compliance, or audit‑based role
- Experience working in a people‑focused service (e.g. supported housing, social care, healthcare, or a similar environment) is desirable
- Experience managing or supervising staff is desirable
- Educated to degree level or able to demonstrate equivalent experience
- Relevant qualifications in compliance, auditing, housing, social care, or a related field are desirable
What We Offer
- The opportunity to play a key role in improving service quality
- A supportive working environment
- Ongoing development and training
- Inclusive benefits, including a health cash plan, pension scheme, and employee referral programme
- Opportunities for professional development
- The opportunity to contribute to meaningful change by supporting individuals on their recovery journey
Quality Assurance Manager in Sheffield employer: Green Bridge Community Housing
Green Bridge Community Housing (GBCH) is an exceptional employer, offering a supportive working environment in Sheffield with opportunities for professional development and meaningful contributions to service quality. As a Quality Assurance Manager, you will play a pivotal role in enhancing the lives of service users while benefiting from inclusive perks such as a health cash plan and a pension scheme. Join us to be part of a collaborative team dedicated to making a positive impact in the community.
Contact Detail:
Green Bridge Community Housing Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Quality Assurance Manager in Sheffield
✨Tip Number 1
Network like a pro! Reach out to people in the housing and social care sectors. Attend local events or join online forums where you can connect with others in the field. You never know who might have a lead on your dream job!
✨Tip Number 2
Prepare for interviews by practising common questions related to quality assurance and compliance. Think about your past experiences and how they relate to the role. We recommend doing mock interviews with friends or using online resources to boost your confidence.
✨Tip Number 3
Showcase your analytical skills! Bring examples of how you've identified trends or improved processes in previous roles. This will demonstrate your ability to meet the high standards GBCH is looking for.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our mission at StudySmarter.
We think you need these skills to ace Quality Assurance Manager in Sheffield
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in QA and compliance. We want to see how your skills align with the role, so don’t be shy about showcasing your relevant achievements!
Showcase Your Attention to Detail:As a Quality Assurance Manager, attention to detail is key. Use your application to demonstrate this by ensuring there are no typos or errors. A polished application reflects your commitment to quality!
Be Clear and Concise:When writing your cover letter, get straight to the point. We appreciate clarity, so make sure you communicate your qualifications and enthusiasm for the role without unnecessary fluff.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen on joining our team at Green Bridge Community Housing!
How to prepare for a job interview at Green Bridge Community Housing
✨Know Your QA Basics
Make sure you brush up on your quality assurance principles and practices. Understand the key responsibilities of the role, like overseeing audits and managing compliance. Being able to discuss these topics confidently will show that you're serious about the position.
✨Showcase Your Analytical Skills
Prepare examples of how you've previously identified trends or gaps in quality assurance. Be ready to discuss specific cases where your analysis led to improvements. This will demonstrate your ability to think critically and make data-driven decisions.
✨Team Management Experience
If you've managed a team before, come prepared with stories that highlight your leadership style. Talk about how you supported your team members and improved their performance. This is crucial since the role involves managing Compliance Officers and a Complaints Officer.
✨Communicate Clearly
Practice articulating your thoughts clearly and constructively. Since the role requires providing feedback and producing reports for senior management, being able to communicate effectively will be key. Consider doing mock interviews to refine your delivery.
