Hotel Night Manager

Vacancy Description: We are looking for professional,confident, reliableand experienced Night Manager to join our team. Hours: 08:30PM 08:30AM (4 days on 4 days Off) Salary: £14.90 per hour Key Responsibilities: Cashiering, reservations, and night audit duties . Floor walks, to ensure the safety and the security of the property and our Guests Ensuring all telephone calls are answered efficiently Dealing with check in and check out and guests enquiries Process all banking and audit cash floats to ensure accuracy. Run the night audit and prepare reports. To ensure that the highest level of service is provided to all guests and deal efficiently with any queries To supervise the night Shift and team, ensuring that all duties are carried out promptly and to the required standards General Responsibilities: Ensure prompt and courteous response to guest comments, questions, complaints, requests, and enquiries, taking the necessary action steps and ensuring thorough follow-through Identify and pass on to the Reception Manager any potential guest issues Strives to improve service performance Anticipate guests needs, respond promptly, and acknowledge all guests Ensure guests preferences and expectations are met Flexibility in working time, if required Attend any meeting or training session as required Be available for emergency callouts Essential: Previous experience as a Night Manager or Night Auditor/Supervisor position within a 4/5 star hotel Excellent communication skills both verbal and written in English Outstanding customer service skills and attention to details Excellent personal presentation and grooming standards Be highly motivated and passionate Competency in computer skills *To apply for this position, you must be eligible to work in the UK, due to the nature of the role we cannot consider applications requiring work permits. TPBN1_UKCT