At a Glance
- Tasks: Lead the Front Office team to ensure exceptional guest experiences and smooth operations.
- Company: Join The Queens Gate Hotel, a vibrant 4-star property known for its warm hospitality.
- Benefits: Competitive salary, staff meals, uniform provided, and employee discounts.
- Other info: Flexible shifts with a supportive team culture and growth opportunities.
- Why this job: Be a key player in creating memorable stays and leading a dynamic team.
- Qualifications: Experience in hotel management, strong leadership skills, and a passion for hospitality.
The predicted salary is between 30160 - 30160 € per year.
Please make an application promptly if you are a good match for this role due to high levels of interest.
Location: The Queens Gate Hotel, SW7 5JA
Job Type: 4 days in and 4 days out, 08:15 AM - 20:45 PM
Department: Front Office
Start Date: Immediate Start Available
About Us:
Welcome to The Queens Gate Hotel, where excellence in guest experience meets warm hospitality. We are a well-established 4-star property known for our personalized service, attention to detail, and vibrant team culture. As we continue to grow, we are looking for a dynamic Duty Manager / Front Office Supervisor to join our Front Office team and help us deliver memorable stays for our guests.
Role Overview:
As a Duty Manager / Front Office Supervisor, you will play a key leadership role in the daily operations of the Front Office. You will ensure smooth guest check-in and check-out experiences, oversee team performance, and act as the Manager on Duty when required. Your excellent communication skills, ability to resolve issues quickly, and focus on guest satisfaction will set the tone for exceptional service.
Key Responsibilities:
- Supervise front desk operations including check-ins, check-outs, reservations, and guest inquiries.
- Serve as the primary contact for guest concerns and handle complaints with professionalism and care by following the hotel standard and procedure.
- Monitor and support the front office team to ensure high performance and customer satisfaction.
- Coordinate with housekeeping, maintenance, and other departments to ensure seamless operations.
- Act as Manager on Duty when required and always ensure that the hotel safety and security is a priority.
- Train and mentor junior staff, fostering a positive and service-oriented environment.
- Ensure compliance with hotel policies, procedures, and hotel standards.
What We're Looking For:
- Previous experience in a Front Office or Duty Manager role within a hotel environment.
- Strong leadership and decision-making abilities.
- Excellent interpersonal and communication skills.
- Proficiency with OPERA Cloud (preferable).
- A passion for hospitality and commitment to delivering exceptional guest service.
- Flexibility to work shifts, including evenings, weekends, and Bank holidays.
What We Offer:
- Competitive salary (£14.50 hourly) or (£30,160 yearly).
- Incentive programme.
- Staff meals and uniform provided.
- Uniform Laundry.
- Positive and supportive team environment.
- Employee discounts.
Front Office Supervisor / Duty Manager in Brompton employer: GRECIAN HOTELS INTERNATIONAL LIMITED T/A Queens Gate Hotel
At The Queens Gate Hotel, we pride ourselves on fostering a vibrant team culture that prioritises excellence in guest experience and warm hospitality. As a Front Office Supervisor / Duty Manager, you will benefit from a competitive salary, employee discounts, and a supportive work environment that encourages personal growth and development. Join us in creating memorable stays for our guests while enjoying the unique advantages of working in a well-established 4-star property in the heart of London.
Contact Detail:
GRECIAN HOTELS INTERNATIONAL LIMITED T/A Queens Gate Hotel Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Front Office Supervisor / Duty Manager in Brompton
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for a Front Office Supervisor role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research The Queens Gate Hotel and understand their values and guest experience philosophy. Tailor your responses to show how your skills and passion for hospitality align with their mission.
✨Tip Number 3
Showcase your leadership skills! During interviews, share specific examples of how you've successfully managed teams or resolved guest issues in the past. This will demonstrate your capability as a Duty Manager and your commitment to exceptional service.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows your enthusiasm for joining our vibrant team at The Queens Gate Hotel.
We think you need these skills to ace Front Office Supervisor / Duty Manager in Brompton
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for the hospitality industry shine through. Share specific experiences that highlight your commitment to delivering exceptional guest service, as this is what we value most at The Queens Gate Hotel.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for the Front Office Supervisor / Duty Manager role. Highlight relevant experience and skills that match the job description, especially your leadership abilities and communication skills, so we can see you’re a perfect fit!
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and enthusiasm for the role.
Apply Through Our Website:We encourage you to apply directly through our website. This way, your application will be processed more efficiently, and we can get back to you quicker. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at GRECIAN HOTELS INTERNATIONAL LIMITED T/A Queens Gate Hotel
✨Know the Hotel Inside Out
Before your interview, take some time to research The Queens Gate Hotel. Familiarise yourself with its services, values, and guest experience philosophy. This will not only show your genuine interest but also help you tailor your answers to align with their expectations.
✨Showcase Your Leadership Skills
As a Duty Manager or Front Office Supervisor, leadership is key. Prepare examples from your past experiences where you've successfully led a team, resolved conflicts, or improved guest satisfaction. Be ready to discuss how you can bring that same energy to their team.
✨Prepare for Scenario Questions
Expect questions that put you in real-life situations, like handling a difficult guest or managing a busy check-in period. Think through your responses ahead of time, focusing on your problem-solving skills and ability to maintain a calm, professional demeanour under pressure.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how they measure success in the Front Office. This shows your enthusiasm for the role and helps you determine if it’s the right fit for you.
