At a Glance
- Tasks: Be the go-to person for customer support and manage enquiries from start to finish.
- Company: Join a growing packaging distribution company with a friendly team atmosphere.
- Benefits: Earn up to £34,000 plus bonus, enjoy hybrid working and great career growth.
- Other info: Collaborate with various teams and thrive in a dynamic SME environment.
- Why this job: Make a real difference by enhancing customer experiences and solving problems.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 26100 - 31900 £ per year.
Company profile
The company are a Packaging Distributor who are now looking for a Service & Support Executive to join their growing team
Title
Service & Support Executive
Role and Responsibilities
We’re looking for a customer-focused Service & Support Executive to join an SME environment, acting as a key point of contact for customers and working closely with Sales, Finance, Purchasing and Operations.
- Managing customer enquiries, orders and queries from start to finish.
- Building strong customer relationships and providing excellent service.
- Resolving problems and taking ownership when things go wrong.
- Supporting Sales with customer information, quotations and opportunities.
- Monitoring customer stock, agreements and call-off activity.
- Liaising with suppliers on availability, lead times and deliveries.
- Supporting Finance with invoice and order queries.
- Keeping customer records and information accurate and up to date.
- Identifying opportunities to improve processes and customer experience.
Skills and experience
- Proven experience in customer service, customer support, account support or a similar role.
- Ideally, experience within packaging, manufacturing, distribution or supply chain.
- Excellent written and verbal communication skills.
- Strong customer focus and a genuine desire to provide a great customer experience.
- Strong problem-solving skills and the ability to think on your feet.
- Takes ownership and sees issues through to resolution.
- Strong organisational and administrative skills with excellent attention to detail.
- Ability to manage competing priorities and work to deadlines.
- Calm and professional when dealing with challenging situations.
- Ability to work collaboratively with colleagues across different areas of the business.
- Good IT skills, including Microsoft Office and CRM/ERP or order management systems.
- Able to maintain confidentiality and handle customer information appropriately.
Salary
Up to £34,000 plus bonus, hybrid working
Service & Support Executive employer: Greaves Recruitment Solutions Careers
As a leading manufacturer of consumer packaging, this company offers an exceptional work environment for Mechanical Service Engineers, characterised by a strong commitment to employee development and a collaborative culture. With opportunities for continuous improvement and innovation, employees are encouraged to grow their skills while working closely with both technical and sales teams to deliver outstanding service to customers. The flexible working hours and focus on teamwork make it an ideal place for those seeking a meaningful and rewarding career in a dynamic industry.
Contact Details:
Greaves Recruitment Solutions Careers Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service & Support Executive
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Greaves Recruitment Solutions Careers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Greaves Recruitment Solutions Careers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service & Support Executive
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Greaves Recruitment Solutions Careers:Your cover letter is your chance to shine! Tell us why you want to work at Greaves Recruitment Solutions Careers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Greaves Recruitment Solutions Careers!
How to prepare for a job interview at Greaves Recruitment Solutions Careers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
