Field Service Engineer in Birmingham

Field Service Engineer / Electrical Service Engineer
Company profile: A leading manufacturer of consumer packaging, encompassing both cartons and flexibles are looking to recruit a Service Technician with an electrical bias.
Title: Service Engineer- Electrical Bias
Location: UK
Field Service Engineer - Role and Responsibilities:
Responsible for the installation, service and maintenance of machinery in customer facilities. The incumbent is a key member of the Technical Service team and partners with our converting and sales teams to meet the needs of the customer.
Conducts top-level troubleshooting, diagnosis and repair of electrical, mechanical and controls related problems on machines installed at customer locations, including overhauls and field upgrades as necessary
Participates in the development, processing and follow up of specifications during machinery tests, debugging and start up, as well as, during the development and field testing of new carton designs
Develops and maintains productive working relationships with customers and acts professionally and proactively to resolve equipment, cartons or service-related issues
As the technical expert, partners with sales and converting manufacturing individuals and teams to resolve customer issues, as well as, support new business opportunities and product development projects
Applies continuous improvement concepts and techniques to increase equipment productivity.
Participates in process improvement and cost reduction initiatives.
Effectively utilizes IT systems (in-house and standard applications)
Maintains skill base necessary and consistent with machinery and carton technology
Provides instruction and training to customers staff on safety, operations, machinery maintenance and proper carton handling procedures
Prepares service reports, modified schematics, standard operating procedures and carton specification updates to support field initiatives and changes
Reports on progress of projects / a...