At a Glance
- Tasks: Support external specialists and provide technical advice to customers.
- Company: Join a leading packaging solutions provider with a focus on safe logistics.
- Benefits: Competitive salary, specialist training, and career growth opportunities.
- Other info: Enjoy a supportive environment with exposure to innovation and best practices.
- Why this job: Be part of a dynamic team making a real impact in the packaging industry.
- Qualifications: Technical or customer-focused background preferred; full training provided.
Company Profile: Part of a larger packaging solutions provider, this arm of the business is responsible for safe, secure logistics in transit.
Salary: £27,000 - £29,000
Purpose of job: We are looking to appoint a Technical Administrator to support our External Specialists and the wider team. This is a key technical and customer-focused support role, acting as the link between customers, the external specialist, and our internal sales and operations teams. You will play a vital part in providing technical advice, preparing quotations, analysing applications, and ensuring customers receive the safest and most effective strapping solutions. Full training will be provided; this role would suit someone with a technical, analytical or customer-focused background, or an individual looking to develop a specialist career with us.
Key Accountabilities:
- Act as the primary internal support for the External Specialists.
- Work closely with customers and the external specialist to understand:
- Current strapping methods
- Load type, transit cycle and application
- Existing issues, risks or inefficiencies
- Identify sales patterns and pro-actively contact customers.
- Prepare and invoice annual tooling contracts.
- Prepare technical proposals, quotations and recommendations for:
- Sale or rental of strapping tools
- Strapping materials and ancillaries
- Export products (Ty-Gard, Slip sheets and Dunnage bags)
- Provide guidance on best practice, operational improvement and health & safety compliance.
- Analyse data from tensile testing and customer applications, supporting written reports and recommendations.
- Maintain accurate records, reports and customer documentation.
- Support external sales pipeline activity by responding to enquiries and assisting with follow-up activity.
- Maintain product knowledge across their Pallet Stability range including tools, strapping types, export products and ad hoc new product lines.
- Support awareness and understanding of EUMOS 40509:2020 and load stability requirements.
- Assist with market intelligence, competitor feedback and product development insights.
- Provide general technical and administrative support to the SPS team as required.
Knowledge:
- Previous experience in strapping, packaging, engineering or technical sales is advantageous but not essential.
- Full training will be provided; a positive attitude and willingness to learn is key.
Experience:
- Experience in a customer-facing, technical support, sales support or operational role preferred.
- Exposure to industrial or manufacturing environments would be beneficial.
Skills & Competences:
- Strong written and verbal communication skills.
- Ability to explain technical information clearly and confidently.
- Good analytical and problem-solving skills.
- High level of numeracy and attention to detail.
- Confident using Microsoft Excel, Word and PowerPoint.
- Well organised with strong planning and time-management skills.
- Able to work independently and as part of a team.
- Proactive, improvement-focused and customer-centric.
- Positive, can-do attitude.
Education:
- Good standard of Maths and English essential (reports, analysis and written feedback form a key part of the role).
- Would suit a technically minded or analytical individual.
Why Join the company?
- Specialist technical training and development.
- Opportunity to build a long-term career in a growing, expert team.
- Exposure to customers, innovation and industry best practice.
- Supportive team environment within the wider Group.
Locations
Technical Administrator in Sheffield, Yorkshire employer: Greaves Recruitment Solution Ltd
Join a dynamic team as a Technical Administrator where you will receive specialist training and development, paving the way for a rewarding long-term career in a growing sector. Our supportive work culture fosters collaboration and innovation, allowing you to engage directly with customers while contributing to industry best practices. Located within a larger packaging solutions provider, this role offers unique exposure to technical challenges and opportunities for personal growth in a thriving environment.
Contact Details:
Greaves Recruitment Solution Ltd Recruitment Team
