National Accounts Executive - 3PL in Northampton

Company profile: With a National presence, the company is a leading Innovative Packaging materials & Bespoke Packaging Solutions Provider to an array of industries. The company is looking for a 3PL National Accounts Executive to join their team.

Salary: £40,000 Plus Bonus

National Accounts Executive - Role and Responsibilities:

• To support the partnership and strategic development of a key 3PL customer, maintain and grow sales and profitability of new and existing sites.
• A development role covering external responsibilities.
• Daily Sales, New Business & Gap Sales Analysis, Gross Margin return, KPIs and personal objectives as agreed with line manager.
• Support and learn the cost to serve model supported by Account Director.
• Ongoing competitor analysis.
• Monthly account report to the Account Director, including GAP & New Business sales activity with a brief summary of activity.
• To comply with annually agreed KPIs and business objectives and help with reporting.
• To work with the Account Director and Key Account Manager to develop the account strategy and to identify and secure profitable new business within the contract.
• Support external site visits as required and be the liaison between customer site & the company site visit frequency and plan to be agreed with the Account Director.
• To take external accountability of day-to-day activities across the sites assigned to the sales area.
• Take a proactive approach to site contact, with a regular plan to touch each trading site.
• Build effective relationships at all levels across multiple sites.
• Support quick turnaround of quotes.
• Actively update Monday.com for daily tactical work.
• Review & understand customer forecasts, qualifying data & ensuring robust communication between departments.
• Work in conjunction with the customer technical support to maximise opportunities, deliver continuous improvement & effectively manage documentation of projects.

Customer Service:

• To efficiently manage customer enquiries and queries to promote exceptional customer service.
• Have a clear understanding of site requirements & opportunities.
• Support the entire sales cycle from enquiry to invoice, managing between departments to meet customer expectations.
• Support assigned 3PL implementation/onboarding of new sites/contracts as required.
• Identify and recommend new ways of working to improve our service levels to sites.
• Attend training courses as and where necessary to ensure personal and team job skills keep pace with legislative and business developments.
• Monthly housekeeping on all reports to Customer & Account Director including monitoring of contract KPIs.

Health and safety:

• Follow identified safe working practices.
• To complete training on Company health and safety policies.
• Maintain any company provided vehicle in a roadworthy condition, always ensuring it reflects positively on the company image.

Qualifications and knowledge:

• Customer Focus: Demonstrates the ability to build a rapport and manage meetings to deliver required level of Customer Service.
• Demonstrates an understanding of how our VP could offer benefit to the contract and how this cascades into sites.
• Through appropriate questioning and structure can clearly define customer requirements and how we will be best placed to grow the business.
• Continually deliver a high level of customer service, through creativity and innovation.

• Job Knowledge / Quality of work: Demonstrates activity focusing on both retaining and growing the business.
• Works to a high standard that matches the requirements of the business and recognises the importance of timely completion of tasks.

• Teamwork: Ability to show self-motivation and maintain working relationships with others.
• Shares information and resources with others as required.
• Shows ability and willingness to follow instructions of management and respond to requests from others in the team in a helpful manner.

• Communication & Interpersonal skills: Good communicator with the ability to listen and interpret customer requirements.
• Ability to collate information in a clear and concise manner, demonstrates respect for all individuals in all forms of communication.
• Treat people fairly and courteously.

• Initiative: Willingness to learn and develop core areas of skills to become a rounded external sales person.
• Self-Starter.

• Planning & organisation: Adapts to changes and uses resources effectively.
• Together with line manager & Account Director sets objectives, establishes priorities and develops plans.
• Arranges work schedules and prioritises work to meet deadlines.
• Seeks clarification and approval where appropriate before commencing new projects or working methods.

• Flexibility: Willingness to offer flexibility with work hours to get the job done.
• Is willing to help in areas outside of role.
• Use of initiative to ensure tasks are completed.
• Supportive of manager and wider team goals and objectives.

• Technical skills: Computer Literate, numerate, attention to detail, logical and methodical approach to work, to learn and be conversant with all systems.

Skills and experience:

• An understanding of the UK packaging marketplace.
• Basic Packaging knowledge.
• Value Proposition.
• Bespoke and standard stock line knowledge.
• Customer Service experience.