At a Glance
- Tasks: Manage and grow a portfolio of accounts, ensuring customer satisfaction and loyalty.
- Company: Leading supplier of innovative packaging solutions with a focus on quality.
- Benefits: Competitive salary with OTE, supportive team environment, and opportunities for personal development.
- Other info: Collaborative culture with excellent career progression opportunities.
- Why this job: Join a dynamic team and make a real impact in customer relationships and sales growth.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 36000 - 44000 £ per year.
Company Profile: The Company is a leading supplier of innovative packaging solutions, offering the largest range of quality packaging and office supplies.
Salary: Circa £30,000 realistic OTE £38,000
Purpose of job: Internal Account Managers are part of the Large Customer Development (LCD) Sales team whose role it is to maintain, defend and grow our market position. The role jointly manages (with a field-based Key Account Manager) a portfolio of circa 250 accounts worth around £3m. This portfolio will be made up of circa 160 A+, A and B accounts, 60 large potential accounts from our customer base of CDE accounts and 30 new accounts. The purpose of the Internal Account Manager role is to proactively maximise the spend of customers within their region by identifying linked or associated products (gap analysis) and to maximise the value-added benefits of working with the company as their sole packaging and workplace supplier.
An Internal Account Manager will achieve this by managing specified customers through agreed call cycles, and supporting the KAM with order processing, quoting and arranging visits where appropriate. Internal Account Managers and KAMs are accountable for the same region and, as such, there is an expectation that they will succeed together.
Key Performance Indicators:
- Regional Invoiced Sales
- Regional Invoiced Margin
- Account Retention Rate
- Call Cycle Compliance
Key Accountabilities:
- Accountable for ensuring all communication is honest, open and respectful and has the customer at the centre of the decision-making.
- To identify and maintain a call cycle that defends and develops our position in the market in order to capitalise on any opportunities for growth within the region.
- To ensure that the need of the customer is the priority when setting call and visit cycles and to work closely with your regional KAM to develop and adjust these cycles where necessary.
- To maintain an acceptable level of customer retention and development within your region ensuring margin is managed at an acceptable level.
- To map out and maintain a call cycle to the requirements of the customer ensuring that the potential is maximised and a long-term relationship is built.
- Demonstrate unconditional teamwork towards the wider sales teams, including sharing best practices and being open, honest and respectful in providing constructive feedback to wider members of the team.
- Responsible for building relationships with internal stakeholders, including Operations, Finance, and the product, planning and purchasing team to ensure that customers' expectations can be met and are managed effectively.
- Accountable for driving own personal development and responsible for building relationships with other sales team members to enable all members of the team to reach their full potential.
Internal Account Manager employer: Greaves Recruitment Solution Ltd
As a leading supplier of innovative packaging solutions, the company offers a dynamic work environment that fosters collaboration and personal growth. Employees benefit from a strong support system, with opportunities for professional development and teamwork at the heart of our culture. Located in a vibrant area, the role of Internal Account Manager not only allows you to engage with a diverse portfolio of clients but also to contribute to meaningful projects that drive success and innovation in the industry.
Contact Details:
Greaves Recruitment Solution Ltd Recruitment Team
