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For Companies At a Glance
- Tasks: Drive customer growth and satisfaction by managing key accounts and developing strong relationships.
- Company: Leading supplier of innovative packaging solutions with a focus on quality and customer service.
- Benefits: Competitive salary, supportive team environment, and opportunities for personal development.
- Why this job: Join a dynamic team and make a real impact in the packaging industry.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Collaborative culture with excellent career advancement opportunities.
The predicted salary is between 30000 - 42000 £ per year.
Company Profile:
The Company is a leading supplier of innovative packaging solutions, offering the largest range of quality packaging and office supplies. The company are now looking for a Customer Development Manager to join their team.
Title: Customer DevelopmentManager
Salary: Circa £30,000
Purpose of job:
Customer Development Managers are part of the Large Customer Development LCD Sales team whose role it is to maintain, defend and grow our market position. The role jointly manages with a field-based key account manage with accounts worth around £3m.Thisportfolio will be made up of circa 160 A+, A and B accounts, 60 large potential accounts from our customer base of CDE accounts and 30 new accounts.
The purpose of the Customer Development Manager role is to proactively maximize the spend of customers within their region by identifying linked or associated products (gap analysis) and to maximize the value-added benefits of working with the company, as their sole packaging and workplace supplier. A Customer Development Manager will do this by working with their KAM to create and implementeffectivecallandvisitcyclesadaptedtotheindividualneedsoftheir customers. Theyact with the needs of the customer at the heart of their decision-making, striving to build loyalty and satisfaction through every interaction.
A Customer DevelopmentManager will achieve this by managing specified customers through agreed call cycles, and supporting the KAM with order processing, quoting and arranging visits whereappropriate,CustomerDevelopmentManagersandKAMsareaccountableforthesame region and as such, there is an expectation that they will succeed together.
Key Performance Indicators:
- Regional Invoiced Sales
- Regional Invoiced Margin
- Account Retention Rate
- Call Cycle Compliance
Key Accountabilities:
- Accountable for ensuring all communication is honest, open and respectful and has the customer at the centre of the decision-making.
- Customer To identify and maintain a call cycle that defends and develops our position in the market in order to capitalise on any opportunities for growth within the region.
- Do the Right Thing To ensure that the need of the customer is the priority when setting call and visit cycles and to work closely with your regional KAM to develop and adjust these cycles where necessary.
- Be Accountable To maintain an acceptable level of customer retention and development within your region ensuring margin is managed at an acceptable level
- Be the Best To map out and maintain a call cycle to the requirements of the customer ensuring that the potential is maximised and a long-term relationship is built
- Succeed Together – Demonstrate unconditional teamwork towards the wider sales teams. This includes sharing best practices and being open, honest and respectful in providing constructive feedback to wider members of the team.
- Responsible for building relationships with internal stakeholders, including Operations, Finance, and the product, planning and purchasing team to ensure that customers\’ expectations can be met and are managed effectively.
- Accountable for driving own personal development and responsible for building relationships with other sales team members too enable all members of the team to reach their full potential.
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Customer Development Manager employer: Greaves Recruitment Solution Ltd
Contact Detail:
Greaves Recruitment Solution Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Development Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up LinkedIn. The more you engage, the better your chances of landing that Customer Development Manager role.
✨Tip Number 2
Practice your pitch! You never know when you'll get a chance to impress someone. Have a clear and concise summary of your experience and how it relates to the role ready to go. Make sure to highlight your customer-centric approach!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows you're genuinely interested in the position and reinforces your commitment to putting the customer first, just like the role requires.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It helps us keep track of candidates and gives you a better chance to stand out. Plus, who doesn’t love a smooth application process?
We think you need these skills to ace Customer Development Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Development Manager role. Highlight your experience in managing accounts and driving customer satisfaction, as these are key aspects of the job. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills align with our mission. Remember, we love seeing genuine enthusiasm for what we do at StudySmarter.
Showcase Your Team Spirit: Since teamwork is crucial for this position, make sure to include examples of how you've successfully collaborated with others in the past. We’re all about succeeding together, so let us know how you’ve contributed to team success!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our community!
How to prepare for a job interview at Greaves Recruitment Solution Ltd
✨Know Your Customer Development
Familiarise yourself with the key responsibilities of a Customer Development Manager. Understand how to identify customer needs and maximise their spend. Be ready to discuss specific strategies you would use to maintain and grow accounts.
✨Showcase Your Teamwork Skills
Since this role emphasises collaboration with Key Account Managers, prepare examples of how you've successfully worked in teams before. Highlight your ability to share best practices and provide constructive feedback, as teamwork is crucial for success.
✨Prepare for Gap Analysis Questions
Expect questions about how you would conduct gap analysis to identify linked products for customers. Think of real-life scenarios where you've identified opportunities for growth and be ready to explain your thought process.
✨Demonstrate Customer-Centric Thinking
The company values putting the customer at the heart of decision-making. Prepare to discuss how you've prioritised customer needs in past roles and how you would ensure customer satisfaction and loyalty in this position.
