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For Companies At a Glance
- Tasks: Drive customer growth and satisfaction through strategic account management and relationship building.
- Company: Leading supplier of innovative packaging solutions with a focus on quality and customer service.
- Benefits: Competitive salary, supportive team environment, and opportunities for personal development.
- Why this job: Join a dynamic team and make a real impact in the packaging industry.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Collaborative culture with excellent career progression opportunities.
The predicted salary is between 30000 - 42000 £ per year.
Company Profile:
The Company is a leading supplier of innovative packaging solutions, offering the largest range of quality packaging and office supplies. The company are now looking for a Customer Development Manager to join their team.
Title: Customer DevelopmentManager
Salary: Circa £30,000
Purpose of job:
Customer Development Managers are part of the Large Customer Development LCD Sales team whose role it is to maintain, defend and grow our market position. The role jointly manages with a field-based key account manage with accounts worth around £3m.Thisportfolio will be made up of circa 160 A+, A and B accounts, 60 large potential accounts from our customer base of CDE accounts and 30 new accounts.
The purpose of the Customer Development Manager role is to proactively maximize the spend of customers within their region by identifying linked or associated products (gap analysis) and to maximize the value-added benefits of working with the company, as their sole packaging and workplace supplier. A Customer Development Manager will do this by working with their KAM to create and implementeffectivecallandvisitcyclesadaptedtotheindividualneedsoftheir customers. Theyact with the needs of the customer at the heart of their decision-making, striving to build loyalty and satisfaction through every interaction.
A Customer DevelopmentManager will achieve this by managing specified customers through agreed call cycles, and supporting the KAM with order processing, quoting and arranging visits whereappropriate,CustomerDevelopmentManagersandKAMsareaccountableforthesame region and as such, there is an expectation that they will succeed together.
Key Performance Indicators:
- Regional Invoiced Sales
- Regional Invoiced Margin
- Account Retention Rate
- Call Cycle Compliance
Key Accountabilities:
- Accountable for ensuring all communication is honest, open and respectful and has the customer at the centre of the decision-making.
- Customer To identify and maintain a call cycle that defends and develops our position in the market in order to capitalise on any opportunities for growth within the region.
- Do the Right Thing To ensure that the need of the customer is the priority when setting call and visit cycles and to work closely with your regional KAM to develop and adjust these cycles where necessary.
- Be Accountable To maintain an acceptable level of customer retention and development within your region ensuring margin is managed at an acceptable level
- Be the Best To map out and maintain a call cycle to the requirements of the customer ensuring that the potential is maximised and a long-term relationship is built
- Succeed Together – Demonstrate unconditional teamwork towards the wider sales teams. This includes sharing best practices and being open, honest and respectful in providing constructive feedback to wider members of the team.
- Responsible for building relationships with internal stakeholders, including Operations, Finance, and the product, planning and purchasing team to ensure that customers\’ expectations can be met and are managed effectively.
- Accountable for driving own personal development and responsible for building relationships with other sales team members too enable all members of the team to reach their full potential.
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Customer Development Manager employer: Greaves Recruitment Solution Ltd
Contact Detail:
Greaves Recruitment Solution Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Development Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research the company and its products thoroughly. Think about how your skills can help them grow their market position. Practice common interview questions and come up with examples that showcase your experience in customer development.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate why you’re the perfect fit for the Customer Development Manager position.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you. Plus, applying directly can sometimes give you an edge over other candidates. So, get your application in and let’s make things happen together!
We think you need these skills to ace Customer Development Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Development Manager role. Highlight relevant experience and skills that align with the job description, especially around customer management and sales strategies.
Craft a Compelling Cover Letter: Your cover letter should tell us why you’re the perfect fit for this role. Use it to showcase your passion for customer development and how you can contribute to our team’s success.
Showcase Your Achievements: Don’t just list your responsibilities; highlight your achievements! Use specific examples of how you’ve successfully managed accounts or improved customer satisfaction in previous roles.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss any important updates from us!
How to prepare for a job interview at Greaves Recruitment Solution Ltd
✨Know Your Customer Development
Familiarise yourself with the key responsibilities of a Customer Development Manager. Understand how to identify customer needs and maximise their spend. Be ready to discuss specific strategies you would implement to grow accounts and improve customer satisfaction.
✨Showcase Your Teamwork Skills
Since this role emphasises collaboration with Key Account Managers, prepare examples that highlight your ability to work in a team. Think about times when you successfully collaborated to achieve a common goal and how you can bring that experience to the table.
✨Prepare for Gap Analysis Questions
Expect questions around gap analysis and how you would approach identifying linked products for customers. Brush up on your analytical skills and be ready to explain your thought process in a clear and structured way.
✨Demonstrate Your Communication Style
Effective communication is crucial in this role. Practice articulating your thoughts clearly and respectfully. You might be asked to role-play a customer interaction, so be prepared to showcase your ability to build rapport and trust with clients.
