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For Companies At a Glance
- Tasks: Drive customer growth and satisfaction through effective account management and strategic call cycles.
- Company: Leading supplier of innovative packaging solutions with a focus on quality and customer service.
- Benefits: Competitive salary, supportive team environment, and opportunities for personal development.
- Why this job: Join a dynamic team and make a real impact in customer relationships and market growth.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Collaborative culture with a focus on teamwork and personal growth.
The predicted salary is between 30000 - 42000 £ per year.
Company Profile:
The Company is a leading supplier of innovative packaging solutions, offering the largest range of quality packaging and office supplies. The company are now looking for a Customer Development Manager to join their team.
Title: Customer DevelopmentManager
Salary: Circa £30,000
Purpose of job:
Customer Development Managers are part of the Large Customer Development LCD Sales team whose role it is to maintain, defend and grow our market position. The role jointly manages with a field-based key account manage with accounts worth around £3m.Thisportfolio will be made up of circa 160 A+, A and B accounts, 60 large potential accounts from our customer base of CDE accounts and 30 new accounts.
The purpose of the Customer Development Manager role is to proactively maximize the spend of customers within their region by identifying linked or associated products (gap analysis) and to maximize the value-added benefits of working with the company, as their sole packaging and workplace supplier. A Customer Development Manager will do this by working with their KAM to create and implementeffectivecallandvisitcyclesadaptedtotheindividualneedsoftheir customers. Theyact with the needs of the customer at the heart of their decision-making, striving to build loyalty and satisfaction through every interaction.
A Customer DevelopmentManager will achieve this by managing specified customers through agreed call cycles, and supporting the KAM with order processing, quoting and arranging visits whereappropriate,CustomerDevelopmentManagersandKAMsareaccountableforthesame region and as such, there is an expectation that they will succeed together.
Key Performance Indicators:
- Regional Invoiced Sales
- Regional Invoiced Margin
- Account Retention Rate
- Call Cycle Compliance
Key Accountabilities:
- Accountable for ensuring all communication is honest, open and respectful and has the customer at the centre of the decision-making.
- Customer To identify and maintain a call cycle that defends and develops our position in the market in order to capitalise on any opportunities for growth within the region.
- Do the Right Thing To ensure that the need of the customer is the priority when setting call and visit cycles and to work closely with your regional KAM to develop and adjust these cycles where necessary.
- Be Accountable To maintain an acceptable level of customer retention and development within your region ensuring margin is managed at an acceptable level
- Be the Best To map out and maintain a call cycle to the requirements of the customer ensuring that the potential is maximised and a long-term relationship is built
- Succeed Together – Demonstrate unconditional teamwork towards the wider sales teams. This includes sharing best practices and being open, honest and respectful in providing constructive feedback to wider members of the team.
- Responsible for building relationships with internal stakeholders, including Operations, Finance, and the product, planning and purchasing team to ensure that customers\’ expectations can be met and are managed effectively.
- Accountable for driving own personal development and responsible for building relationships with other sales team members too enable all members of the team to reach their full potential.
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Customer Development Manager employer: Greaves Recruitment Solution Ltd
Contact Detail:
Greaves Recruitment Solution Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Development Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research the company and its products thoroughly. Think about how your skills can help them grow their market position. Practice common interview questions and come up with examples that showcase your experience in customer development.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate why you’re the perfect fit for the Customer Development Manager position.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you. By applying directly, you’ll ensure your application gets the attention it deserves. Plus, it’s a great way to show your interest in being part of our team!
We think you need these skills to ace Customer Development Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Development Manager role. Highlight relevant experience and skills that match the job description, especially around customer management and sales strategies.
Craft a Compelling Cover Letter: Your cover letter should tell us why you’re the perfect fit for this role. Use it to showcase your passion for customer development and how you can contribute to our team’s success.
Showcase Your Achievements: Don’t just list your responsibilities; highlight your achievements! Use specific examples of how you’ve successfully managed accounts or improved customer satisfaction in previous roles.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss any important updates from us!
How to prepare for a job interview at Greaves Recruitment Solution Ltd
✨Know Your Customer
Before the interview, research the company’s customer base and their specific needs. Understand the types of accounts you’ll be managing and think about how you can add value to those relationships. This will show your potential employer that you’re proactive and ready to hit the ground running.
✨Demonstrate Teamwork
Since the role involves working closely with a Key Account Manager, be prepared to discuss examples of how you’ve successfully collaborated in the past. Highlight instances where teamwork led to improved customer satisfaction or sales growth, as this aligns perfectly with the company's values.
✨Prepare for Gap Analysis Questions
Expect questions around identifying opportunities for growth within existing accounts. Brush up on your gap analysis skills and be ready to discuss how you would approach maximising customer spend by linking associated products. Use specific examples from your previous experience to illustrate your thought process.
✨Showcase Your Communication Skills
Effective communication is key in this role. Be ready to demonstrate how you’ve maintained open and honest communication with customers and internal teams. Prepare to share examples of how you’ve handled difficult conversations or resolved conflicts, as this will highlight your ability to keep the customer at the centre of decision-making.
