Job Description Field Service Engineer / Electrical Service Engineer
Company profile: A leading manufacturer of consumer packaging, encompassing both cartons and flexibles are looking to recruit a Service Technician with an electrical bias.
Title: Service Engineer- Electrical Bias
Location: UK
Field Service Engineer - Role and Responsibilities:
Responsible for the installation, service and maintenance of machinery in customer facilities. The incumbent is a key member of the Technical Service team and partners with our converting and sales teams to meet the needs of the customer.
Conducts top-level troubleshooting, diagnosis and repair of electrical, mechanical and controls related problems on machines installed at customer locations, including overhauls and field upgrades as necessary
Participates in the development, processing and follow up of specifications during machinery tests, debugging and start up, as well as, during the development and field testing of new carton designs
Develops and maintains productive working relationships with customers and acts professionally and proactively to resolve equipment, cartons or service-related issues
As the technical expert, partners with sales and converting manufacturing individuals and teams to resolve customer issues, as well as, support new business opportunities and product development projects
Applies continuous improvement concepts and techniques to increase equipment productivity.
Effectively utilizes IT systems (in-house and standard applications)
Maintains skill base necessary and consistent with machinery and carton technology
Provides instruction and training to customers' staff on safety, operations, machinery maintenance and proper carton handling procedures
Prepares service reports, modified schematics, standard operating procedures and carton specification updates to support field initiatives and changes
Reports on progress of projects / assignments to all internal and external stakeholders
Conducts audits, evaluations and assessment of machine systems / performance resultsLiaises with other companies / OEM's working on common projects
Field Service Engineer - Qualifications and knowledge:
4 or more years of related experience and/or formal training in equipment maintenance, repair and troubleshooting. Knowledge of packaging or similar equipment is advantageous
Technical training with graduation or education of industrial or mechanical engineering
Demonstrated ability to read electrical, mechanical engineering PLC and operator interface knowledge/experience.
Intermediate level of PLC expertise preferably on Siemens TIA Portal and Step 7 platform. n Must be prepared to travel if required on short notice. Working hours are flexible to meet Customer demands. Some shift / out of hours working will be required as necessary.
Higher level of English reading, writing and speaking skills
Full clean driving license
Skills and experience:
Effective communicator, both orally and written, with internal and external customers
Successfully identifies root causes and resolves problems and issues
Develops positive customer relationships through customer-focused mindset, build trust
Is a team player, works well with others inside and outside the organization?
Detail-orientated and technically minded
Is a self-starter, has initiative, can effectively work independently with minimal direct supervision
Effectively manages time, plans, projects and related tasks
Flexible approach to ensure timely and professional service to support customer and the internal manufacturing process
Continuously meet targets and objectives, accountable for results
Salary: Up to £60,000
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Field Service Engineer (m/f/d) in Coventry employer: Greaves Recruitment Solution Ltd
As a leading supplier of innovative packaging solutions, the company offers a dynamic work environment that fosters collaboration and personal growth. Employees benefit from a strong support system, with opportunities for professional development and teamwork at the heart of our culture. Located in a vibrant area, the role of Internal Account Manager not only allows you to engage with a diverse portfolio of clients but also to contribute to meaningful projects that drive success and innovation in the industry.
Contact Details:
Greaves Recruitment Solution Ltd Recruitment Team
