At a Glance
- Tasks: Assist in delivering top-notch customer service in a remote contact centre.
- Company: Join Greatwell Homes, a not-for-profit organisation dedicated to community well-being.
- Benefits: Enjoy perks like gym membership, cycle to work scheme, and employee assistance programmes.
- Other info: Remote work with initial training at our Wellingborough office; great career development opportunities.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Strong communication skills and a passion for customer service are essential.
The predicted salary is between 31500 - 38500 £ per year.
We currently have an exciting opportunity for a Customer Services Officer to join the team on a 6-month fixed term contract basis. The main purpose of this role is to assist in the delivery of a high performing, customer focused housing management service within our remote contact centre. Comprehensive training and support will be provided and whilst experience within the social housing / support services is desirable it is not essential.
We are seeking a strong communicator who can easily build effective relationships, work well under pressure, is self-motivated and wants to work in a highly customer focussed environment.
What you’ll be doing:
- Taking and booking in repair requests
- Taking payments and offering advice on benefit entitlements
- Completing a variety of administrative tasks relating to tenancy matters, including applications for assignment of tenancies, income and expenditure, applications for joint tenancy etc
- Working in line with our Anti-social Behaviour policy and procedure and domestic violence policy and offering advice and if necessary, signposting to external agencies
Our ideal candidate will have:
- Experience of working in a customer service role, ideally within a social housing or support services setting
- The ability to effectively manage conflict situations and deal with customers who may be angry and upset.
- Good numerical and analytical skills and an ability to understand and interpret information
- Ability to work under pressure and plan and prioritise their own workload
It would also be advantageous for you to have knowledge of income recovery, debt management, credit control or financial services along with knowledge of the legal, regulatory and operational issues related to housing management services but this is not essential, however, a keen and demonstrable willingness to learn and deliver an excellent service to our customers is essential.
This role is remote with the option to book a desk at our office in Wellingborough. Please note that 4-6 weeks of initial training will be held at our offices at the start of your employment with us.
If you have the experience and passion to help us achieve our goals and are highly proactive with a positive attitude, you could be just the person we are looking for.
Please note that we reserve the right to close this advert early for the right candidate.
About Us
Greatwell Homes is a rewarding place to work. As a not-for-profit organisation, we’re committed to providing great services and high-quality living environments. Our staff are committed to meeting customer needs and helping to make our local neighbourhoods great places to live. We value our staff and always look for ways in which we can help them develop their skills and knowledge.
Benefits
- Cycle to work scheme
- Employee assistance program
- Eyecare Vouchers
- Gym membership
- Life milestone awards
- Pensions
- Perkbox
- Simply health
Values
- Inclusion
- Collaboration
- Kindness
- Customer-focused
- Adaptability
Customer Services Officer (6 Month fixed term contract) in Wellingborough employer: Greatwell Homes
Greatwell Homes is an exceptional employer, offering a supportive and collaborative team environment where you can truly make a difference in the lives of our customers. With reduced patch sizes for meaningful engagement, ongoing professional development opportunities, and a commitment to delivering excellent services, you'll find a rewarding career that aligns with your passion for community support and housing management.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Officer (6 Month fixed term contract) in Wellingborough
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Greatwell Homes.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Greatwell Homes. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Services Officer (6 Month fixed term contract) in Wellingborough
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Greatwell Homes.
How to prepare for a job interview at Greatwell Homes
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Greatwell Homes's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Greatwell Homes offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
