Community Safety Assistant (18.5 hours) in Wellingborough

We’re looking for a Community Safety Assistant to join our vibrant Neighbourhood Housing team for 18.5 hours per week over 2.5 days. The successful candidate will play a key role in our targeted approach to preventing and responding to anti-social behaviour. Your main responsibilities will include:

• Liaising with internal colleagues and external agencies to ensure serious cases of ASB, DV and Hate Crime are progressed without unnecessary delay.
• Assist the Community Safety Team in delivering high standards of service, customer satisfaction and upper quartile performance (where benchmarked)
• Provide general administrative support, including answering telephone calls, typing letters, typing meeting minutes, scanning and electronic file maintenance.

Who we are looking for:

Our successful candidate will have the following skills and experience:

• Experience of working in housing environment
• Experience of customer service (including complaint handling and coordination)
• Good IT skills and experience of using Microsoft office applications (word, excel, teams, PowerPoint)
• Good communication skills with customers, and to be able to understand their needs, often in emotional and sensitive situations.

Please note that we reserve the right to close this advert early for the right candidate.

If you feel you have the relevant skills and experience and you don't want to miss out on this great opportunity to work with a forward thinking and wellbeing focused team, apply today.

Greatwell Homes is a rewarding place to work. As a not-for-profit organisation, we’re committed to providing great services and high-quality living environments.

Our staff are committed to meeting customer needs and helping to make our local neighbourhoods great places to live.

We value our staff and always look for ways in which we can help them develop their skills and knowledge.