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- Tasks: Support tenants in maintaining their homes and achieving independent living.
- Company: Join Greatwell Homes, a progressive housing association managing 5000 homes.
- Benefits: Enjoy 25 days annual leave, flexible working, and a health cash plan.
- Why this job: Make a real impact in your community while developing valuable skills.
- Qualifications: Experience in customer service and understanding of housing benefits is essential.
- Other info: Opportunity to work with vulnerable adults and contribute to meaningful change.
The predicted salary is between 28800 - 43200 £ per year.
We own and manage around 5000 homes with a £23 million turnover and our mission is to partner with customers and communities to shape places people are proud to call home. We pride ourselves on being a forward-thinking progressive housing association reflective of what is an ever-changing sector. With housing being high on the public's agenda, Greatwell Homes continues to grow.
We're recruiting for a Tenancy Sustainment Officer, this position plays a vital role in supporting tenants to maintain their tenancies and achieve successful, independent living.
Your main responsibilities will include:
- Assessing individual customer needs and develop personalised tenancy sustainment plans.
- Identifying early warning signs of tenancy failure and take timely preventative action.
- Work closely with customers to address issues such as rent arrears & property condition concerns.
- Assist tenants with navigating the benefits system, including Universal Credit (UC) and Housing Benefit (HB).
- Referring customers to appropriate external support services.
- Work in partnership with Neighbourhood Housing Officers (NHOs), Income Recovery Officers (IROs).
- Maintaining accurate, up-to-date case records using internal systems.
What we are looking for:
Our successful candidate will have the following skills and experience:
- Experience of working in a customer facing role.
- Experience in delivering a housing management & support service to the elderly and vulnerable adults within the community.
- Experience working with customers facing issues such as rent arrears, mental health, addiction, or ASB.
- The ability to effectively communicate complex information clearly and effectively.
- Be able to effectively deal with conflict and potentially aggressive/volatile situations involving customers.
- A good understanding of housing and welfare benefits (e.g., Universal Credit, HB, DHP).
In return you will benefit from 25 days annual leave, health cash plan (following probation), the ability to work flexibly and the option of a Social Housing Pension Scheme.
Please note that we reserve the right to close this advert early for the right candidate. Greatwell Homes is a rewarding place to work. As a not-for-profit organisation, we’re committed to providing great services and high-quality living environments. Our staff are committed to meeting customer needs and helping to make our local neighbourhoods great places to live. We value our staff and always look for ways in which we can help them develop their skills and knowledge.
Tenancy Support Officer employer: Greatwell Homes
Contact Detail:
Greatwell Homes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tenancy Support Officer
✨Tip Number 1
Familiarise yourself with the specific challenges tenants face, such as rent arrears and navigating the benefits system. This knowledge will help you demonstrate your understanding of the role during any discussions or interviews.
✨Tip Number 2
Network with professionals in the housing sector, especially those who work with vulnerable populations. Building connections can provide insights into the role and may even lead to referrals or recommendations.
✨Tip Number 3
Prepare to discuss real-life scenarios where you've successfully supported individuals in challenging situations. Highlighting your conflict resolution skills and ability to communicate complex information clearly will set you apart.
✨Tip Number 4
Research Greatwell Homes' mission and values thoroughly. Being able to articulate how your personal values align with theirs will show your genuine interest in the organisation and its goals.
We think you need these skills to ace Tenancy Support Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and skills required for the Tenancy Support Officer position. Tailor your application to highlight relevant experiences that align with these requirements.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in customer-facing roles, particularly in housing management or support services. Use specific examples to demonstrate your ability to handle issues like rent arrears and support vulnerable individuals.
Showcase Communication Skills: Since effective communication is crucial for this role, provide examples of how you've successfully communicated complex information in past positions. This could include situations where you resolved conflicts or assisted customers in understanding their benefits.
Personalise Your Application: Make sure to personalise your cover letter by addressing it to the hiring manager if possible. Mention why you are interested in working with Greatwell Homes and how your values align with their mission to support communities and tenants.
How to prepare for a job interview at Greatwell Homes
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Tenancy Support Officer. Familiarise yourself with tenancy sustainment plans, the benefits system, and how to support vulnerable tenants. This knowledge will help you answer questions confidently.
✨Showcase Your Experience
Prepare examples from your past work that demonstrate your experience in customer-facing roles, particularly with vulnerable adults. Highlight any specific situations where you successfully resolved issues related to rent arrears or conflict management.
✨Communicate Clearly
Practice explaining complex information in a simple and clear manner. During the interview, focus on your ability to communicate effectively, especially when discussing sensitive topics like mental health or financial difficulties.
✨Demonstrate Empathy
As a Tenancy Support Officer, empathy is crucial. Be prepared to discuss how you would approach supporting tenants facing challenges. Show that you understand their needs and can provide compassionate assistance while maintaining professionalism.
