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- Tasks: Manage a neighbourhood patch, focusing on housing management and community improvement.
- Company: Greatwell Homes is a progressive housing association dedicated to creating proud communities.
- Benefits: Enjoy 25 days annual leave, flexible working, and a health cash plan after probation.
- Why this job: Join a dynamic team making a real impact in the community with a focus on customer service.
- Qualifications: Strong housing management experience and a proactive attitude are essential.
- Other info: Local candidates from Wellingborough/Northamptonshire preferred; apply early as we may close the advert sooner.
The predicted salary is between 28800 - 43200 £ per year.
We own and manage around 5000 homes with a £23 million turnover and our mission is to “we partner with customers and communities to shape places people are proud to call home.” We pride ourselves on being a forward-thinking progressive housing association reflective of what is an ever-changing sector. With housing being high on the public's agenda, Greatwell Homes continues to grow.
Are you an enthusiastic, energetic, experienced housing professional with a proven track record of delivering effective housing management? Could you help us to continue to improve performance and customer focus?
As a member of the housing services team, you will be responsible for managing a neighbourhood ‘patch’ and will work as a team to deliver effective neighbourhood management including void management, lettings, tenancy management, anti-social behaviour and neighbourhood improvement. You will report to the Housing Team Leader.
You will need strong housing management experience and a proven track record of delivering effective and efficient, customer centric housing services. We are looking for someone who is local to the Wellingborough/Northamptonshire area.
As a member of the team, you will need to be self-confident and able to work off your own initiative. This is a demanding and challenging role so the need to work flexibly, collaboratively and under pressure whilst dealing with competing priorities and delivering results on time are a must.
If you have the experience and passion to help us achieve our goals and are highly proactive with a positive attitude, you might be just the person we are looking for.
In return you will benefit from 25 days annual leave, health cash plan (following probation), the ability to work flexibly and the option of a Social Housing Pension Scheme along with many other benefits.
Please note that we reserve the right to close this advert early for the right candidate.
Neighbourhood Housing Officer employer: Greatwell Homes
Contact Detail:
Greatwell Homes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Neighbourhood Housing Officer
✨Tip Number 1
Familiarise yourself with the local housing issues in Wellingborough and Northamptonshire. Understanding the specific challenges and opportunities in the area will help you demonstrate your knowledge during interviews and show that you're genuinely invested in the community.
✨Tip Number 2
Network with current or former employees of Greatwell Homes or similar organisations. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial when discussing your fit for the role.
✨Tip Number 3
Prepare to discuss specific examples from your past experience that highlight your ability to manage neighbourhoods effectively. Think about situations where you've successfully handled tenancy issues or improved community relations, as these will resonate well with the hiring team.
✨Tip Number 4
Showcase your proactive approach by suggesting potential improvements or initiatives you could implement if hired. This demonstrates your forward-thinking mindset and aligns with Greatwell Homes' mission of being a progressive housing association.
We think you need these skills to ace Neighbourhood Housing Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Neighbourhood Housing Officer position. Tailor your application to highlight relevant experience in housing management and customer service.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your housing management experience. Use bullet points to detail your achievements and responsibilities in previous roles, focusing on those that align with the job description.
Write a Compelling Cover Letter: Your cover letter should express your enthusiasm for the role and the organisation. Highlight specific examples of how your skills and experiences make you a suitable candidate for managing neighbourhood services effectively.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in this role.
How to prepare for a job interview at Greatwell Homes
✨Know Your Neighbourhood
Familiarise yourself with the Wellingborough area and its housing challenges. Being able to discuss local issues and how they impact residents will show your commitment and understanding of the role.
✨Demonstrate Customer Focus
Prepare examples of how you've successfully managed tenant relationships or resolved conflicts in previous roles. Highlighting your customer-centric approach will resonate well with Greatwell Homes' mission.
✨Showcase Your Initiative
Be ready to discuss times when you've taken the initiative to improve processes or services. This role requires self-confidence and the ability to work independently, so illustrating your proactive nature is key.
✨Prepare for Scenario Questions
Anticipate questions about handling anti-social behaviour or managing voids. Think through your strategies and be prepared to explain your thought process and decision-making in these scenarios.
