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- Tasks: Lead a team of Housing Officers to deliver top-notch housing services.
- Company: Join Greatwell Homes, a progressive housing association managing 5000 homes.
- Benefits: Enjoy hybrid working, 25 days annual leave, and a health cash plan.
- Why this job: Be part of a forward-thinking team making a real impact in communities.
- Qualifications: Experience in housing management and strong people management skills required.
- Other info: This is a 12-month fixed term maternity cover role.
The predicted salary is between 34000 - 49000 £ per year.
Wellingborough - Hybrid Working £42,244 with an essential car payment of £1,657. Hybrid Working, predominantly working from home, with an option to book a desk in the office. 12-month fixed term maternity cover.
We’re looking for an experienced Housing Team Leader to join our Housing Services team. The successful candidate will have the skills to lead and supervise a team of Housing Officers and to be responsible for the effective delivery of a high-quality, customer-orientated, housing management service. You will have a sound understanding of delivering excellent customer services and have the ability to lead and motivate a team.
Your main responsibilities will include:
- To provide line management to a team of Neighbourhood Housing Officers (including the allocation and monitoring of work, managing annual leave and sickness, and managing conduct and performance in line with the associations policies and procedures).
- To ensure the delivery of excellent, customer focussed services to tenants, shared owners, and leaseholders, to include: low level anti-social behaviour; estate management services; and the management of the association’s green spaces and communal areas.
- To assist the Housing and Income Services Manager in the achievement of Key Performance Indicators, Operational Performance Indicators and wider objectives of the Housing and Support Services team.
Who we are looking for:
- Previous experience of working in the housing sector, specifically in relation to housing & tenancy management.
- An excellent people manager, with experience of managing front line staff.
- Advanced knowledge of legislation and regulation relating to housing & tenancy management.
- Able to work as part of a team as well as the ability to lead one.
If you have the experience and passion to help us achieve our goals and are highly proactive with a positive attitude, you might be just the person we are looking for.
In return you will benefit from 25 days annual leave, health cash plan (following probation), the ability to work flexibly and the option of a Social Housing Pension Scheme.
About us: We own and manage around 5000 homes with a £22 million turnover and our mission is to “work successfully with our customers and communities to provide great services and high-quality living environments.” We pride ourselves on being a forward-thinking progressive housing association reflective of what is an ever-changing sector. With housing being high on the public’s agenda, Greatwell Homes continues to grow.
If you feel you have the relevant skills and experience and you don't want to miss out on this great opportunity to work with a forward thinking and wellbeing focused team, apply today as this role could close early for the right candidate.
Housing Team Leader employer: Greatwell Homes
Contact Detail:
Greatwell Homes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Team Leader
✨Tip Number 1
Familiarise yourself with the latest housing legislation and regulations. This knowledge will not only help you in interviews but also demonstrate your commitment to staying updated in the field.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams in the past. Be ready to discuss specific challenges you faced and how you motivated your team to overcome them.
✨Tip Number 3
Network with professionals in the housing sector. Attend local housing events or join relevant online forums to connect with others who can provide insights or even referrals for the position.
✨Tip Number 4
Research Greatwell Homes and their mission. Understanding their values and goals will allow you to tailor your conversation during interviews, showing that you're genuinely interested in contributing to their success.
We think you need these skills to ace Housing Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in housing and tenancy management. Emphasise your leadership skills and any relevant achievements that demonstrate your ability to manage a team effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for housing services and your understanding of customer-oriented service delivery. Mention specific examples from your past roles that align with the responsibilities outlined in the job description.
Highlight Relevant Experience: In your application, clearly outline your previous experience in the housing sector, particularly in managing front-line staff. Discuss your knowledge of housing legislation and how it has informed your work.
Showcase Your Team Leadership Skills: Provide examples of how you have successfully led and motivated teams in the past. This could include managing performance, handling conflicts, or achieving key performance indicators in previous roles.
How to prepare for a job interview at Greatwell Homes
✨Showcase Your Leadership Skills
As a Housing Team Leader, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples from your past experiences where you've successfully managed a team, resolved conflicts, or improved team performance.
✨Understand the Housing Sector
Make sure you have a solid grasp of housing legislation and regulations. Brush up on current issues in the housing sector and be ready to discuss how these might impact the role and the organisation.
✨Emphasise Customer Service Excellence
Since the role focuses on delivering high-quality customer services, think of specific instances where you've gone above and beyond for customers. Be prepared to discuss how you would ensure excellent service delivery in this position.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and decision-making abilities. Think about potential challenges you might face in the role and how you would address them, particularly in relation to managing anti-social behaviour and estate management.
