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- Tasks: Handle parts enquiries, sales, and provide excellent customer service at the trade counter.
- Company: Join a dynamic team in a thriving parts department.
- Benefits: Competitive pay, supportive environment, and opportunities for growth.
- Other info: Fast-paced role with a focus on teamwork and achieving targets.
- Why this job: Be part of a team that drives sales and builds customer relationships.
- Qualifications: Knowledge of parts, strong communication skills, and good customer service experience.
The predicted salary is between 24000 - 30000 £ per year.
Responsible for the incoming and outgoing parts enquiries and sales in the parts department and also serving customers on the trade counter. Adhering to all company policies and procedures to deliver the required sales, margin & contribution levels and helping the branch to achieve pre-agreed KPI targets and objectives.
MAIN DUTIES AND RESPONSIBILITIES:
- Professionally answer incoming calls with a view to promoting and securing part sales.
- Liaise with suppliers to purchase parts and supplies to achieve the best prices possible and maintain current stock levels.
- Work closely with the Branch Manager to achieve sales, margin & contribution targets on a monthly basis.
- Work as part of a team to meet and exceed all existing head office and local customer service level agreements (SLA’s) and agreed KPI’s ensuring targets are achieved.
- Carry out stock cleanses, action internal transfers quickly and efficiently to meet pre-set stock targets.
- Liaising with local and national customers and ensuring that good customer service is always offered to increase future business.
- Assist in identifying and building a customer base to increase sales fully utilising the truck and trailer proposition on offer within the business.
- Confident and reliable to handle cash and payment systems in accordance with company procedures and policies, always with staff and customer safety as the uppermost priority.
- Work with the parts team to promote sales and delivery targets, including over counter sales.
- Assess local market conditions and identify current and prospective sales opportunities.
- Always comply with company health and safety procedures.
- Understand, work to and demonstrate the company Core Values daily.
- Other duties as may be required to ensure the smooth running of the branch.
- Work with the van drivers to make sure all deliveries are achieved in a timely manner.
KEY SPECIALISED SKILLS AND KNOWLEDGE:
- Proven knowledge of parts.
- Ability to communicate at all levels (both oral and written).
- Good telephone manner.
- Computer literate (Microsoft Office).
- Good customer service skills.
- Working knowledge of health and safety.
Parts Advisor in Northampton employer: Greatway Solutions
Contact Detail:
Greatway Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Parts Advisor in Northampton
✨Tip Number 1
Get to know the company inside out! Research their values, products, and recent news. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your pitch! You want to be able to confidently explain why you're the perfect fit for the Parts Advisor role. Highlight your experience with parts, customer service skills, and how you can help them hit those sales targets.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. They can give you insider tips about the interview process and what the company really values in a candidate.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team!
We think you need these skills to ace Parts Advisor in Northampton
Some tips for your application 🫡
Show Off Your Parts Knowledge: Make sure to highlight any experience you have with parts in your application. We want to see that you know your stuff and can confidently handle enquiries and sales.
Keep It Professional: When writing your application, remember to keep a professional tone. We're looking for someone who can communicate well, both in writing and on the phone, so let that shine through!
Tailor Your Application: Take a moment to tailor your application to the job description. Mention how your skills align with our goals, especially around customer service and achieving sales targets.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Greatway Solutions
✨Know Your Parts
Brush up on your knowledge of parts and their applications. Be ready to discuss specific parts relevant to the industry and how they can benefit customers. This shows you’re not just a candidate, but someone who understands the product inside out.
✨Customer Service Focus
Prepare examples of how you've provided excellent customer service in the past. Think about situations where you went above and beyond to help a customer or resolved a tricky issue. This will demonstrate your commitment to customer satisfaction, which is key for this role.
✨Team Player Mindset
Since working as part of a team is crucial, be ready to share experiences where you collaborated effectively with others. Highlight how you contributed to achieving team goals and how you can support the Branch Manager in meeting sales targets.
✨Health and Safety Awareness
Familiarise yourself with health and safety procedures relevant to the parts department. Be prepared to discuss how you would ensure compliance and promote a safe working environment. This shows that you take safety seriously and are a responsible candidate.