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- Tasks: Manage parts enquiries and sales while delivering top-notch customer service.
- Company: Join a dynamic team in a thriving parts department.
- Benefits: Competitive pay, supportive environment, and opportunities for growth.
- Why this job: Be part of a team that drives sales and builds customer relationships.
- Qualifications: Knowledge of parts and excellent communication skills required.
- Other info: Fast-paced role with a focus on teamwork and achieving targets.
Responsible for the incoming and outgoing parts enquiries and sales in the parts department and also serving customers on the trade counter. Adhering to all company policies and procedures to deliver the required sales, margin & contribution levels and helping the branch to achieve pre agreed KPI targets and objectives.
MAIN DUTIES AND RESPONSIBILITIES:
- Professionally answer incoming calls with a view to promoting and securing part sales.
- Liaise with suppliers to purchase parts and supplies to achieve the best prices possible and maintain current stock levels.
- Work closely with the Branch Manager to achieve sales, margin & contribution targets on a monthly basis.
- Work as part of a team to meet and exceed all existing head office and local customer service level agreements (SLA’s) and agreed KPI’s ensuring targets are achieved.
- Carry out stock cleanses, action internal transfers quickly and efficiently to meet pre-set stock targets.
- Liaising with local and national customers and ensuring that good customer service is always offered to increase future business.
- Assist in identifying and building a customer base to increase sales fully utilising the truck and trailer proposition on offer within the business.
- Confident and reliable to handle cash and payment systems in accordance with company procedures and policies, always with staff and customer safety as the uppermost priority.
- Work with the parts team to promote sales and delivery targets, including over counter sales.
- Assess local market conditions and identify current and prospective sales opportunities.
- Always comply to company health and safety procedures.
- Understand, work to and demonstrate the company Core Values daily.
- Other duties as may be required to ensure the smooth running of the branch.
- Work with the van drivers to make sure all deliveries are achieved in a timely manner.
KEY SPECIALISE SKILLS AND KNOWLEDGE:
- Proven knowledge of parts.
- Ability to communicate at all levels (both oral and written).
- Good telephone manner.
- Computer literate (Microsoft Office).
- Good customer service skills.
- Working knowledge of health and safety.
Parts Advisor in Felixstowe employer: Greatway Solutions
Contact Detail:
Greatway Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Parts Advisor in Felixstowe
✨Tip Number 1
Get to know the company inside out! Research their values, products, and recent news. This way, when you chat with them, you can show off your knowledge and enthusiasm for the role.
✨Tip Number 2
Practice your phone skills! Since you'll be answering calls and promoting sales, it’s crucial to sound confident and friendly. Try role-playing with a mate to nail that perfect phone manner.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Don’t forget to apply through our website! It’s the quickest way to get your application in front of the right people. Plus, it shows you’re serious about joining the team!
We think you need these skills to ace Parts Advisor in Felixstowe
Some tips for your application 🫡
Show Off Your Parts Knowledge: Make sure to highlight your understanding of parts and how they relate to customer needs. We want to see that you know your stuff, so don’t hold back on sharing relevant experiences!
Tailor Your Application: Take a moment to customise your application for the Parts Advisor role. Use keywords from the job description to show us you’re a perfect fit. It’s all about making that connection!
Keep It Professional: While we love a friendly vibe, remember to keep your tone professional in your written application. This is your chance to make a great first impression, so let your personality shine through while staying on point.
Apply Through Our Website: Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Greatway Solutions
✨Know Your Parts
Make sure you brush up on your knowledge of parts and their functions. Being able to discuss specific parts and their applications will show that you're not just a candidate, but someone who understands the industry.
✨Practice Your Customer Service Skills
Since this role involves a lot of customer interaction, practice how you would handle various customer scenarios. Think about how you would respond to inquiries or complaints, and be ready to demonstrate your excellent communication skills.
✨Familiarise Yourself with KPIs
Understand what key performance indicators (KPIs) are relevant to the role. Be prepared to discuss how you can contribute to achieving these targets and share any past experiences where you've successfully met similar goals.
✨Show Team Spirit
This job requires working closely with others, so be ready to talk about your teamwork experience. Share examples of how you've collaborated with colleagues to achieve common goals, and highlight your ability to adapt to different team dynamics.
