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For Companies At a Glance
- Tasks: Deliver top-notch tech support and create engaging video tutorials for our dental software.
- Company: Join a fast-growing, mission-driven dental tech company with a friendly vibe.
- Benefits: Enjoy hybrid working, international travel, and career growth opportunities.
- Why this job: Be the face of our brand and make customers smile while using cutting-edge software.
- Qualifications: Experience in software support, great communication skills, and a bubbly personality.
- Other info: Work US hours and enjoy a dynamic role with autonomy.
The predicted salary is between 36000 - 60000 £ per year.
We’re building cutting-edge software that powers dental labs and clinics—simplifying operations, supporting growth, and creating joyful user experiences. As we grow our presence across the UK and internationally, we’re looking for a confident, tech-savvy, and people-loving Technical Support & Sales Rep to join our team to support GreatLab's US client base.
Your Role
This is a dynamic role that blends technical support with customer success. You’ll be the friendly face and voice of our brand—on camera, in-person, and online. From answering support tickets to running live product demos, your job is to delight and support customers while helping convert prospects into happy users.
Responsibilities
- Deliver world-class technical support to users via Zendesk, Intercom, or similar platforms
- Produce video tutorials and walkthroughs (camera-facing, clear speaking skills essential)
- Host live demos and explain product features with charm and clarity
- Collaborate with the sales and product team to improve user onboarding and training
- Contribute to help center content and knowledge base articles
- Act as a trusted advisor—identify ways to add value and make customers smile
Requirements
- Based in the UK
- Prior experience in software support or SaaS environments
- Comfortable being on-camera for video tutorials and live demos
- Skilled in using CRMs, support ticket systems, and help desk tools
- Strong problem-solving mindset with a customer-first attitude
- Outgoing, bubbly personality—a people person who makes others feel comfortable
- Bonus: Some understanding of the dental industry or dental lab workflows
- Working US hours for customer support 5.30pm - 1.30 am
- The initial training period will take place from 12.00pm - 8.00pm
What We Offer
- A fast-growing, mission-driven company in the dental tech space
- Opportunity to shape a key customer-facing role with autonomy
- International travel and career growth opportunities
- Friendly, supportive team and hybrid working flexibility
Ready to bring your energy, charm, and tech-savviness to a growing dental SaaS company?
Technical Support & Customer Success Representative in Warrington employer: GreatLab
Contact Detail:
GreatLab Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support & Customer Success Representative in Warrington
✨Tip Number 1
Get to know the company inside out! Research GreatLab's products and values so you can speak confidently about how you can contribute. This will show your genuine interest and help you stand out during interviews.
✨Tip Number 2
Practice your on-camera skills! Since you'll be creating video tutorials and hosting live demos, record yourself explaining a product feature. This will help you refine your delivery and ensure you're comfortable in front of the camera.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral—making your application stand out!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and genuinely interested in joining our team at GreatLab.
We think you need these skills to ace Technical Support & Customer Success Representative in Warrington
Some tips for your application 🫡
Show Your Personality: We want to see the real you! When writing your application, let your personality shine through. Use a friendly tone and don’t be afraid to show your enthusiasm for the role—after all, we’re looking for someone who’s outgoing and bubbly!
Tailor Your Application: Make sure to customise your application to highlight your relevant experience in technical support or SaaS environments. Mention specific tools you've used, like Zendesk or Intercom, and how they’ve helped you deliver great customer experiences.
Be Clear and Concise: When it comes to your written application, clarity is key! Keep your sentences straightforward and avoid jargon. We appreciate a well-structured application that gets straight to the point while still being engaging.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at GreatLab!
How to prepare for a job interview at GreatLab
✨Know Your Tech Inside Out
Make sure you’re familiar with the software and tools mentioned in the job description, like Zendesk and Intercom. Brush up on common technical issues users might face and think about how you would resolve them. This will show your potential employer that you’re not just tech-savvy but also proactive.
✨Show Off Your People Skills
Since this role is all about customer success, be ready to demonstrate your outgoing personality. Prepare examples of how you've delighted customers in the past or turned a negative experience into a positive one. Remember, they want someone who can charm clients and make them feel valued!
✨Practice Your Presentation Skills
You’ll need to host live demos and create video tutorials, so practice speaking clearly and confidently on camera. Consider recording yourself to see how you come across. This will help you refine your delivery and ensure you’re engaging and informative during the interview.
✨Research GreatLab and the Dental Industry
Familiarise yourself with GreatLab’s products and the dental industry as a whole. Understanding their mission and how they support dental labs will allow you to tailor your answers and show genuine interest in the company. Plus, it’ll help you ask insightful questions during the interview!