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- Tasks: Deliver top-notch tech support and engage in sales to delight customers.
- Company: Fast-growing dental tech company with a mission-driven culture.
- Benefits: Competitive salary, international travel, and all-expenses-paid onboarding in sunny Portugal.
- Other info: Enjoy hybrid work flexibility and opportunities for career growth.
- Why this job: Combine your tech skills and people skills to make a real impact.
- Qualifications: Experience in software support, outgoing personality, and a willingness to travel.
The predicted salary is between 30000 - 40000 ÂŁ per year.
Job Type: Hybrid (Remote + On-site Client Visits)
Travel Required: UK, USA, Europe (Tradeshows & Events)
Salary: Competitive, based on experience
Start Date: ASAP
Onboarding: 2 weeks in Portugal + UK field onboarding
About Us
We’re building cutting-edge software that powers dental labs and clinics—simplifying operations, supporting growth, and creating joyful user experiences. As we grow our presence across the UK and internationally, we’re looking for a confident, tech‑savvy, and people‑loving Technical Support & Sales Rep to join our team.
Your Role
This is a dynamic hybrid role that blends technical support with sales engagement. You’ll be the friendly face and voice of our brand—on camera, in‑person, and online. From answering support tickets to running live product demos and attending global tradeshows, your job is to delight and support customers while helping convert prospects into happy users.
Responsibilities
- Deliver world‑class technical support to users via Zendesk, Intercom, or similar platforms
- Produce video tutorials and walkthroughs (camera‑facing, clear speaking skills essential)
- Host live demos and explain product features with charm and clarity
- Travel to client sites across the UK (particularly around Manchester)
- Attend international tradeshows (UK, USA, Europe) as a brand ambassador
- Collaborate with the sales and product team to improve user onboarding and training
- Contribute to help center content and knowledge base articles
- Act as a trusted advisor—identify ways to add value and make customers smile
Requirements
- Based in the UK, ideally near Manchester
- Drivers license & car (you’ll be visiting clients)
- Willingness to travel for 2-week onboarding in Portugal
- Prior experience in software support or SaaS environments
- Comfortable being on‑camera for video tutorials and live demos
- Skilled in using CRMs, support ticket systems, and help desk tools
- Strong problem‑solving mindset with a customer‑first attitude
- Outgoing, bubbly personality—a people person who makes others feel comfortable
- Bonus: Some understanding of the dental industry or dental lab workflows
What We Offer
- A fast‑growing, mission‑driven company in the dental tech space
- Opportunity to shape a key customer‑facing role with autonomy
- International travel and career growth opportunities
- Friendly, supportive team and hybrid working flexibility
- All‑expenses‑paid onboarding in sunny Portugal
Ready to bring your energy, charm, and tech‑savviness to a growing dental SaaS company? Apply now with your CV and a short video (optional) introducing yourself.
Contact Detail:
GreatLab Recruiting Team
We think you need these skills to ace Technical Support and Sales Representative in Manchester
Some tips for your application 🫡
Show Your Personality: We want to see the real you! Don’t be afraid to let your personality shine through in your application. Whether it’s in your CV or cover letter, a bit of charm and enthusiasm can go a long way in making us smile.
Tailor Your Application: Make sure to customise your CV and cover letter for this role. Highlight your tech-savviness and any experience in customer support or sales. We love seeing how your skills align with what we’re looking for!
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured information that’s easy to read. Remember, clarity is key—especially since you’ll be explaining things to customers!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into our hands quickly. Plus, you’ll find all the details about the role and our company there!
How to prepare for a job interview at GreatLab
✨Know Your Tech Inside Out
Make sure you’re familiar with the software and tools mentioned in the job description, like Zendesk and Intercom. Brush up on common technical issues that users might face and think about how you would solve them. This will show your potential employer that you’re not just tech-savvy but also proactive.
✨Show Off Your People Skills
Since this role is all about being the friendly face of the brand, practice your communication skills. Think about how you can make customers feel at ease during support calls or demos. Maybe even role-play with a friend to get comfortable with explaining complex concepts in simple terms.
✨Prepare for On-Camera Presence
As you’ll be producing video tutorials and hosting live demos, it’s crucial to be camera-ready. Practice speaking clearly and confidently on camera. You could record yourself doing a mock demo and review it to see where you can improve. Remember, charm and clarity are key!
✨Research the Dental Industry
Having some knowledge about the dental industry or lab workflows can give you an edge. Look into common challenges faced by dental labs and clinics, and think about how the software you’ll be supporting can help solve those issues. This will demonstrate your genuine interest in the role and the company.