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- Tasks: Provide technical support and engage with customers through Zendesk and video tutorials.
- Company: Greatlab, a dynamic company based in Manchester with a focus on tech support and sales.
- Benefits: International travel, career growth, and all-expenses-paid onboarding in Portugal.
- Other info: Hybrid role with opportunities for personal and professional development.
- Why this job: Join a vibrant team and make a difference while travelling the world.
- Qualifications: Experience in software support and strong problem-solving skills.
The predicted salary is between 30000 - 40000 £ per year.
Greatlab is seeking a Technical Support & Sales Rep in Manchester to provide technical support and engage with customers. This hybrid role involves delivering support via Zendesk, creating video tutorials, and hosting product demos.
Ideal candidates will have experience in software support, strong problem-solving skills, and a bubbly personality.
Benefits include international travel, career growth, and all-expenses-paid onboarding in Portugal.
Global Tech Support & Sales Specialist (Hybrid) employer: GreatLab
Contact Detail:
GreatLab Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Global Tech Support & Sales Specialist (Hybrid)
✨Tip Number 1
Get to know the company inside out! Research Greatlab's products and services, and understand their customer base. This will help you tailor your conversations during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your problem-solving skills! Since this role involves technical support, brush up on common software issues and how to resolve them. You could even create mock scenarios with friends to simulate real-life support situations.
✨Tip Number 3
Show off your bubbly personality! During interviews or demos, let your enthusiasm shine through. Remember, they’re looking for someone who can engage with customers, so don’t be afraid to be yourself and showcase your communication skills.
✨Tip Number 4
Apply through our website! We want to see your application come through directly, as it helps us keep track of all candidates. Plus, it shows you're proactive and keen on joining the team at Greatlab!
We think you need these skills to ace Global Tech Support & Sales Specialist (Hybrid)
Some tips for your application 🫡
Show Your Personality: When writing your application, let your bubbly personality shine through! We want to see the real you, so don’t be afraid to inject a bit of fun into your cover letter and CV.
Highlight Relevant Experience: Make sure to showcase any experience you have in software support or customer engagement. We’re looking for problem-solvers, so give us examples of how you've tackled challenges in the past!
Tailor Your Application: Don’t just send out the same application everywhere. Tailor your CV and cover letter to match the job description. Mention specific skills like using Zendesk or creating video tutorials that align with what we’re looking for.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at GreatLab
✨Know Your Tech Inside Out
Make sure you brush up on the software and tools you'll be supporting. Familiarise yourself with Zendesk and any other relevant platforms. Being able to speak confidently about technical issues will show that you're ready to tackle customer queries head-on.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've solved technical problems in the past. Think of specific scenarios where your quick thinking made a difference. This will demonstrate your ability to handle challenges effectively, which is key for this role.
✨Bring Your Bubbly Personality
Since they’re looking for someone with a bubbly personality, don’t shy away from showing your enthusiasm during the interview. Practice engaging with the interviewer as if they were a customer, showcasing your friendly and approachable nature.
✨Prepare for Demos and Tutorials
Since creating video tutorials and hosting product demos are part of the job, think about how you would present a product. Prepare a mini-demo or tutorial to showcase your presentation skills and creativity. This will set you apart from other candidates.