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- Tasks: Provide technical support to dental labs and create helpful resources.
- Company: Join a cutting-edge dental software company transforming lab operations.
- Benefits: Enjoy remote work, full training, mentorship, and travel opportunities.
- Why this job: Shape the future of dental support while growing into a leadership role.
- Qualifications: Dental experience and strong computer skills are essential; clear communication is key.
- Other info: In-person training in Portugal for three months with all expenses covered.
The predicted salary is between 28000 - 42000 £ per year.
Location: Remote. Ideally located in the Midlands.
Job Type: Full-time
Travel Required: Occasional (events, internal training)
Salary: £35k
Start Date: ASAP
This role will require in-person training with the team in Portugal and would require relocation for training for approx 3 months. All transport, out of pocket expenses and accommodation will be covered.
About Us: We’re building cutting-edge software that powers dental laboratories—helping them simplify operations, deliver high-quality work, and stay ahead in a demanding industry. Our platform helps labs manage cases, organize workflows, and serve their dentist clients more effectively.
Your Role: This is more than just a support role. You’ll play a key part in shaping the way we help dental labs succeed. In addition to handling day-to-day support requests, you’ll take ownership of building and expanding our Help Center through making videos, tutorials, improving documentation, and helping design scalable support processes.
We’re looking for someone who’s ready to step up—not just to help users, but to help build a support function that scales as we grow. If you have a background in dental (especially lab or front-desk experience), love working on a computer, and are ready to take initiative, we want to hear from you.
Responsibilities:
- Provide day-to-day technical support to dental lab customers using our software
- Manage incoming support requests using a CRM/ticketing system (e.g. Zendesk, Intercom)
- Record helpful video walkthroughs and short tutorials (camera-facing)
- Deliver live training and onboarding sessions for new users
- Build and maintain our Help Center and documentation—articles, FAQs, videos, and more
- Improve support workflows, identify common issues, and propose scalable solutions
- Act as the bridge between users and our product team—sharing feedback and opportunities
- Work two days per week with slightly later hours to accommodate support for US-based clients
- Help shape our internal support processes as we continue to grow
- Help clients onboard & get started with the system
Requirements:
- Experience in a dental company or in a dental reception/admin role
- Strong computer skills, with experience using CRM and ticketing systems
- Clear, friendly communication skills—English only (written and spoken)
- Comfortable being on camera for support videos and onboarding sessions
- Able to work later hours two days a week to support users in different time zones (US)
- Eager to take ownership, improve processes, and grow with the role
- Organised, dependable, and proactive in solving problems
Bonus Mindset (Not Mandatory, but Valued):
- You want to grow into a leadership role—taking ownership of support systems
- You’re excited by the idea of building structure and documentation from the ground up
- You enjoy helping others feel confident with technology
What We Offer:
- A clear path to grow into a leadership role in support or product enablement
- Full training and mentorship from a supportive, mission-driven team
- Hands-on role in a fast-growing European dental tech company
- Occasional travel to events and team retreats
- The chance to help shape the support experience for labs around the world
Dental Software Support Specialist employer: GreatLab
Contact Detail:
GreatLab Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dental Software Support Specialist
✨Tip Number 1
Familiarise yourself with the dental software landscape. Understanding the common tools and systems used in dental labs will give you an edge during interviews, as you'll be able to speak knowledgeably about the challenges users face.
✨Tip Number 2
Showcase your communication skills by preparing to discuss how you've effectively supported users in the past. Think of specific examples where you helped someone overcome a technical issue or improved a process.
✨Tip Number 3
Be ready to demonstrate your comfort with technology. Since this role involves creating video tutorials and live training sessions, practice speaking on camera and consider recording a short demo to showcase your skills.
✨Tip Number 4
Research StudySmarter and our mission. Understanding our values and how we support dental labs will help you align your answers with what we're looking for, making you a more compelling candidate.
We think you need these skills to ace Dental Software Support Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the dental field, especially any roles related to dental reception or administration. Emphasise your technical skills and familiarity with CRM or ticketing systems.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific aspects of the job description that resonate with you, such as your desire to help build a support function and your eagerness to take ownership of processes.
Showcase Communication Skills: Since clear communication is key for this role, consider including examples in your application that demonstrate your ability to communicate effectively, both in writing and verbally. This could be through previous roles or specific projects.
Prepare for Video Content: As the role involves creating video tutorials and conducting live training sessions, mention any previous experience you have with video content creation. If you’re comfortable on camera, highlight this in your application to show you’re ready for this aspect of the job.
How to prepare for a job interview at GreatLab
✨Show Your Dental Knowledge
Make sure to highlight your background in the dental field during the interview. Discuss any relevant experience you have, whether it's from working in a dental lab or as part of a front desk team. This will demonstrate your understanding of the industry and how it relates to the software you'll be supporting.
✨Demonstrate Technical Skills
Be prepared to discuss your experience with CRM and ticketing systems like Zendesk or Intercom. You might even want to share examples of how you've used these tools to manage support requests effectively. This will show that you're not only familiar with the technology but also capable of using it to enhance user experience.
✨Prepare for Video Walkthroughs
Since the role involves creating video tutorials and conducting live training sessions, practice being on camera. Consider recording yourself explaining a dental software feature or process. This will help you feel more comfortable and showcase your ability to communicate clearly and engagingly.
✨Emphasise Your Proactive Mindset
During the interview, express your eagerness to take ownership of processes and improve workflows. Share examples of times when you've identified issues and proposed solutions in previous roles. This will align with the company's desire for someone who is organised, dependable, and ready to grow within the role.
