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- Tasks: Provide technical support to dental labs and create helpful resources.
- Company: Join a cutting-edge dental software company transforming lab operations.
- Benefits: Enjoy remote work, full training, mentorship, and travel opportunities.
- Why this job: Shape the future of dental support while growing into a leadership role.
- Qualifications: Dental experience and strong computer skills are essential; communication is key.
- Other info: In-person training in Portugal for three months, all expenses covered.
The predicted salary is between 28000 - 42000 £ per year.
Location: Remote. Ideally located in the Midlands.
Job Type: Full-time
Travel Required: Occasional (events, internal training)
Salary: £35k
Start Date: ASAP
This role will require in-person training with the team in Portugal and would require relocation for training for approx 3 months. All transport, out of pocket expenses and accommodation will be covered.
About Us: We’re building cutting-edge software that powers dental laboratories—helping them simplify operations, deliver high-quality work, and stay ahead in a demanding industry. Our platform helps labs manage cases, organize workflows, and serve their dentist clients more effectively.
Your Role: This is more than just a support role. You’ll play a key part in shaping the way we help dental labs succeed. In addition to handling day-to-day support requests, you’ll take ownership of building and expanding our Help Center through making videos, tutorials, improving documentation, and helping design scalable support processes.
Responsibilities:
- Provide day-to-day technical support to dental lab customers using our software
- Manage incoming support requests using a CRM/ticketing system (e.g. Zendesk, Intercom)
- Record helpful video walkthroughs and short tutorials (camera-facing)
- Deliver live training and onboarding sessions for new users
- Build and maintain our Help Center and documentation—articles, FAQs, videos, and more
- Improve support workflows, identify common issues, and propose scalable solutions
- Act as the bridge between users and our product team—sharing feedback and opportunities
- Work two days per week with slightly later hours to accommodate support for US-based clients
- Help shape our internal support processes as we continue to grow
- Help clients onboard & get started with the system
Requirements:
- Experience in a dental company or in a dental reception/admin role
- Strong computer skills, with experience using CRM and ticketing systems
- Clear, friendly communication skills—English only (written and spoken)
- Comfortable being on camera for support videos and onboarding sessions
- Able to work later hours two days a week to support users in different time zones (US)
- Eager to take ownership, improve processes, and grow with the role
- Organised, dependable, and proactive in solving problems
Bonus Mindset (Not Mandatory, but Valued):
- You want to grow into a leadership role—taking ownership of support systems
- You’re excited by the idea of building structure and documentation from the ground up
- You enjoy helping others feel confident with technology
What We Offer:
- A clear path to grow into a leadership role in support or product enablement
- Full training and mentorship from a supportive, mission-driven team
- Hands-on role in a fast-growing European dental tech company
- Occasional travel to events and team retreats
- The chance to help shape the support experience for labs around the world
Dental Software Support Specialist employer: GreatLab
Contact Detail:
GreatLab Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dental Software Support Specialist
✨Tip Number 1
Familiarise yourself with the dental software landscape. Understanding the common tools and systems used in dental labs will give you an edge during interviews, as you'll be able to speak knowledgeably about the challenges users face.
✨Tip Number 2
Showcase your communication skills by preparing to discuss how you've effectively supported users in the past. Be ready to share specific examples of how you've resolved issues or improved processes in a previous role.
✨Tip Number 3
Highlight your willingness to learn and adapt. Since this role involves building support documentation and video tutorials, express your enthusiasm for taking ownership of these tasks and your eagerness to grow within the company.
✨Tip Number 4
Prepare to discuss your experience with CRM and ticketing systems. Being able to demonstrate your familiarity with these tools will show that you're ready to hit the ground running and manage support requests efficiently.
We think you need these skills to ace Dental Software Support Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the dental field, especially any roles related to lab or front-desk work. Emphasise your technical skills and familiarity with CRM or ticketing systems.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific aspects of the job description that resonate with you, such as your desire to improve support processes and help users succeed.
Showcase Communication Skills: Since clear communication is key for this role, consider including examples in your application that demonstrate your ability to convey information effectively, whether through written documentation or video tutorials.
Highlight Leadership Aspirations: If you're eager to grow into a leadership role, make sure to mention this in your application. Discuss any previous experiences where you've taken initiative or led projects, as this aligns with the company's vision for the position.
How to prepare for a job interview at GreatLab
✨Show Your Dental Knowledge
Make sure to highlight your experience in the dental field during the interview. Discuss any relevant roles you've had, especially in dental labs or reception, as this will demonstrate your understanding of the industry and its challenges.
✨Demonstrate Technical Skills
Be prepared to talk about your experience with CRM and ticketing systems like Zendesk or Intercom. You might even want to share examples of how you've used these tools to manage support requests effectively.
✨Prepare for Video Presentations
Since the role involves creating video tutorials and conducting live training sessions, practice speaking on camera. Show your enthusiasm and clarity in communication, as this will be crucial for engaging with users.
✨Emphasise Your Proactive Mindset
Discuss instances where you've taken initiative to improve processes or solve problems in previous roles. This will align well with the company's desire for someone who is eager to take ownership and help shape their support function.
