At a Glance
- Tasks: Provide 1st and 2nd line IT support to staff and students in a dynamic education environment.
- Company: A well-established education organisation in Surrey with a focus on technology.
- Benefits: Career progression, training opportunities, free parking, and excellent onsite facilities.
- Other info: Stable position with long-term growth potential in a modern tech environment.
- Why this job: Join a collaborative team and enhance your skills while supporting over 1,500 users.
- Qualifications: Experience in IT support, strong troubleshooting skills, and knowledge of Microsoft 365.
The predicted salary is between 30000 - 40000 £ per year.
Looking to progress your career in Education IT Support? A well established and highly regarded education organisation based in Surrey is seeking an enthusiastic and customer focused IT Support Engineer to join its busy internal IT team supporting a large and modern technology environment. This is an excellent opportunity for an IT Support Engineer with strong 1st and 2nd line support experience looking to take the next step within a professional and well invested IT environment. The role offers exposure to Microsoft 365, Windows support, classroom technology, device management and infrastructure projects within a large user environment. You will be joining a collaborative IT team supporting over 1,500 users across a broad technology estate. The position would suit someone who enjoys a varied and hands on support role whilst continuing to develop their technical skills and career within education IT.
Key Responsibilities
- Provide 1st and 2nd line IT support to staff and students
- Troubleshoot hardware, software and Microsoft 365 related issues
- Support Windows laptops, desktops, printers and peripheral devices
- Assist with Microsoft 365 administration and user account management
- Support AV, classroom and teaching technology systems
- Manage and update IT support tickets ensuring excellent customer service
- Assist with device deployments, imaging and system upgrades
- Support basic networking and infrastructure troubleshooting
- Work closely with senior engineers on IT projects and continuous improvements
- Deliver a professional and user focused IT support service at all times
Skills and Experience Required
- Previous experience within an IT Support Engineer, IT Technician or 2nd Line Support role
- Strong troubleshooting skills across Windows environments
- Experience supporting Microsoft 365 and Active Directory
- Knowledge of networking fundamentals including switches, WiFi and connectivity
- Experience supporting laptops, desktops and end user devices
- Excellent communication and customer service skills
- Ability to prioritise and manage workload effectively
- Previous experience working within the education sector is essential
Benefits
- Excellent opportunity for career progression within Education IT
- Exposure to a broad and modern technology environment
- Supportive and experienced IT team
- Training and development opportunities
- Stable permanent position with long term progression
- Free parking and excellent onsite facilities
This role may suit candidates currently working as an IT Technician, ICT Support Engineer, 2nd Line Engineer, IT Support Analyst or Service Desk Engineer. If you are an ambitious IT professional looking for your next opportunity within Education IT, apply today for immediate consideration.
IT Support Engineer in Surbiton employer: GreatFind Recruitment
Join a well-established education organisation in Surrey that prioritises employee growth and development within a collaborative IT team. As an IT Support Engineer, you will benefit from exposure to cutting-edge technology, comprehensive training opportunities, and a supportive work culture that values customer service and teamwork. With a focus on career progression and a stable work environment, this role is perfect for those looking to make a meaningful impact in the education sector.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer in Surbiton
✨Tip Number 1
Network like a pro! Attend local tech meetups or education IT events to connect with industry folks. You never know who might be looking for someone just like you!
✨Tip Number 2
Show off your skills! Create a portfolio or a personal project that highlights your troubleshooting prowess and experience with Microsoft 365. This can really set you apart from the crowd.
✨Tip Number 3
Practice your interview skills! Get a mate to do mock interviews with you, focusing on common IT support questions. The more comfortable you are, the better you'll perform when it counts.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge over other candidates.
We think you need these skills to ace IT Support Engineer in Surbiton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your 1st and 2nd line support experience, especially with Microsoft 365 and Windows environments, to show us you're a great fit for the role.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're passionate about IT support in education. Share specific examples of how you've provided excellent customer service and resolved technical issues, as this will help you stand out from the crowd.
Showcase Your Technical Skills:In your application, don't forget to mention your troubleshooting skills and any experience with classroom technology or device management. We want to see that you have the hands-on experience needed to support our users effectively.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and get back to you quickly. Plus, it shows us you're serious about joining our team!
How to prepare for a job interview at GreatFind Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows environments, Microsoft 365, and basic networking. Be ready to discuss specific troubleshooting scenarios you've encountered in the past, as this will show your practical experience and problem-solving skills.
✨Showcase Your Customer Service Skills
Since this role is all about supporting staff and students, be prepared to share examples of how you've provided excellent customer service in previous positions. Highlight any situations where you turned a frustrated user into a satisfied one!
✨Familiarise Yourself with the Education Sector
Research the organisation and understand the unique challenges faced in education IT support. Mention any relevant experience you have in this sector during the interview to demonstrate your commitment and understanding of their environment.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, ongoing projects, and opportunities for professional development. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.
