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For Companies At a Glance
- Tasks: Provide top-notch IT support and troubleshoot tech issues for staff and students.
- Company: Join a respected educational organisation with a collaborative culture.
- Benefits: Enjoy a supportive environment, work-life balance, and exposure to modern tech.
- Why this job: Make a real difference in education while developing your IT skills.
- Qualifications: Customer-focused attitude and basic IT support experience.
- Other info: Great opportunities for growth and learning in a dynamic team.
The predicted salary is between 25000 - 35000 £ per year.
We have an excellent opportunity for a Service Desk Engineer to join a supportive IT team for a highly respected and well established educational organisation in Cambridgeshire, renowned for its outstanding facilities, collaborative culture, and strong investment in technology where your work will have a direct impact on both staff and students. You’ll benefit from a forward-thinking environment, exposure to modern technologies, and a strong focus on work-life balance.
As a Service Desk Engineer, you will provide high-quality, customer-focused IT support across multiple sites, acting as the first point of contact for technical issues.
Key Responsibilities- Deliver 1st line IT support across desktops, laptops, and mobile devices
- Act as the first point of contact for technical queries and incidents
- Install, configure, and support Microsoft 365 and Intune
- Manage users, permissions, and passwords via Active Directory
- Troubleshoot hardware, software, and basic network issues
- Support AV equipment including projectors and presentation systems
- Maintain accurate documentation (user guides, asset registers, procedures)
- Assist with IT projects and continuous improvement initiatives
- Proactively identify and resolve recurring technical issues
About You
You will be ...
Service Desk Engineer employer: GreatFind Recruitment
Contact Detail:
GreatFind Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Engineer
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the organisation you're eyeing. A friendly chat can give us insider info on the company culture and what they really value in a Service Desk Engineer.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you can confidently discuss troubleshooting methods for hardware, software, and network issues. We want to see you shine when it comes to those 1st line support scenarios!
✨Tip Number 3
Showcase your customer service skills! As a Service Desk Engineer, you'll be the first point of contact for users. Share examples of how you've helped others in the past, and let your passion for tech and helping people come through.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Service Desk Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the Service Desk Engineer role. We want to see how your background aligns with our needs, so don’t be shy about showcasing your IT support expertise!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about joining our team and how you can contribute to our supportive culture. Let us know what makes you a great fit for this role.
Showcase Your Technical Skills: Be specific about your technical skills in your application. Mention your experience with Microsoft 365, Intune, and Active Directory, as these are key to the role. We love seeing candidates who can hit the ground running!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at GreatFind Recruitment
✨Know Your Tech
Make sure you brush up on your knowledge of Microsoft 365, Intune, and Active Directory. Be ready to discuss how you've used these tools in past roles or projects. This will show that you're not just familiar with the tech but can also apply it effectively.
✨Customer Service Mindset
As a Service Desk Engineer, you'll be the first point of contact for users. Prepare examples of how you've handled customer queries or technical issues in a friendly and efficient manner. Highlight your ability to communicate complex tech concepts in simple terms.
✨Problem-Solving Skills
Think of specific instances where you've troubleshot hardware or software issues. Be ready to walk through your thought process during these situations. Employers love candidates who can demonstrate their analytical skills and proactive approach to resolving problems.
✨Documentation is Key
Since maintaining accurate documentation is part of the role, come prepared to discuss how you've created user guides or asset registers in the past. Show that you understand the importance of clear documentation in supporting IT processes and improving team efficiency.