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- Tasks: Provide top-notch IT support and troubleshoot technical issues across multiple sites.
- Company: Join a respected educational organisation with a collaborative culture and strong tech investment.
- Benefits: Enjoy a great work-life balance, modern tech exposure, and opportunities for skill development.
- Why this job: Make a real impact on staff and students while growing your IT skills in a supportive environment.
- Qualifications: Experience in IT support, knowledge of Windows OS, and strong problem-solving skills.
- Other info: Dynamic role with excellent career growth potential and a focus on continuous improvement.
The predicted salary is between 25000 - 35000 £ per year.
We have an excellent opportunity for a Service Desk Engineer to join a supportive IT team for a highly respected and well established educational organisation in Cambridgeshire, renowned for its outstanding facilities, collaborative culture, and strong investment in technology where your work will have a direct impact on both staff and students. You will benefit from a forward-thinking environment, exposure to modern technologies, and a strong focus on work-life balance.
As a Service Desk Engineer, you will provide high-quality, customer-focused IT support across multiple sites, acting as the first point of contact for technical issues.
Key Responsibilities- Deliver 1st line IT support across desktops, laptops, and mobile devices
- Act as the first point of contact for technical queries and incidents
- Install, configure, and support Microsoft 365 and Intune
- Manage users, permissions, and passwords via Active Directory
- Troubleshoot hardware, software, and basic network issues
- Support AV equipment including projectors and presentation systems
- Maintain accurate documentation (user guides, asset registers, procedures)
- Assist with IT projects and continuous improvement initiatives
- Proactively identify and resolve recurring technical issues
You will be a proactive and customer-focused IT professional with experience in a Service Desk / IT Support Engineer role.
Skills & Experience- Experience in a Service Desk / IT Support role
- Strong knowledge of Windows OS and PC hardware
- Experience with Microsoft 365 and Intune
- Working knowledge of Active Directory
- Understanding of basic networking (connectivity, troubleshooting)
- Experience supporting AV equipment (desirable)
- Strong problem-solving and organisational skills
- Excellent communication and stakeholder engagement
- Ability to work independently and within a team
- Full driving licence / willingness to travel between local sites
This is a fantastic opportunity to develop your technical skills within a modern, well-funded IT environment, gaining exposure to enterprise-level technologies while maintaining excellent work-life balance. If you are a Service Desk Engineer looking to take the next step in your career, apply today.
Service Desk Engineer in Peterborough employer: GreatFind Recruitment
Contact Detail:
GreatFind Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Engineer in Peterborough
✨Tip Number 1
Network like a pro! Attend local tech meetups or workshops to connect with other IT professionals. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a personal project or contribute to open-source software that showcases your technical abilities. This not only boosts your portfolio but also gives you something tangible to discuss during interviews.
✨Tip Number 3
Prepare for those tricky interview questions! Brush up on common Service Desk scenarios and think about how you would handle them. Practising your responses will help you feel more confident when it’s time to shine.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it shows you’re genuinely interested in joining our team!
We think you need these skills to ace Service Desk Engineer in Peterborough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your experience with Windows OS, Microsoft 365, and any relevant IT support roles to show us you're the right fit.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about IT support and how you can contribute to our team. Mention specific examples of how you've provided excellent customer service in previous roles.
Show Off Your Problem-Solving Skills: In your application, give us examples of how you've tackled technical issues in the past. We love seeing candidates who can think on their feet and resolve problems efficiently!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at GreatFind Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows OS, Microsoft 365, and Intune. Be ready to discuss how you've used these technologies in past roles, as well as any troubleshooting experiences you've had with hardware and software.
✨Show Off Your Customer Service Skills
As a Service Desk Engineer, you'll be the first point of contact for technical issues. Prepare examples of how you've provided excellent customer service in previous positions, focusing on your communication skills and ability to resolve issues efficiently.
✨Demonstrate Problem-Solving Prowess
Think of specific instances where you've identified and resolved recurring technical issues. Be ready to explain your thought process and the steps you took to troubleshoot and fix the problems, showcasing your analytical skills.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team culture, ongoing IT projects, and how they support professional development. This shows your genuine interest in the role and helps you assess if it's the right fit for you.