At a Glance
- Tasks: Provide IT support, troubleshoot issues, and assist with exciting tech projects.
- Company: Established organisation focused on professionalism and long-term growth.
- Benefits: Competitive salary, generous holidays, pension scheme, and training opportunities.
- Other info: Enjoy a supportive environment with great career progression potential.
- Why this job: Join a forward-thinking team and enhance your tech skills while making a difference.
- Qualifications: Experience in IT support, strong communication skills, and a proactive attitude.
The predicted salary is between 28000 - 30000 £ per year.
An excellent opportunity has arisen for an IT Support Engineer to join a well-established organisation that values professionalism, development, and long-term stability. This role offers a supportive working environment, exposure to a broad technical estate, and the opportunity to develop your skills within a forward-thinking IT team. You will play a key role in supporting users, maintaining IT infrastructure, and contributing to ongoing technical improvements and projects.
Location: Oxford
Salary: £28,000 – £30,000
Key Responsibilities
- Provide day-to-day IT support to staff and users across hardware, software, and network-related issues
- Install, configure, maintain, and upgrade desktops, laptops, mobile devices, and peripherals
- Support and maintain Windows operating systems, Microsoft 365, and core business applications
- Troubleshoot and resolve issues relating to networks, connectivity, printers, and user accounts
- Assist with IT projects, including system upgrades, device rollouts, and infrastructure improvements
- Monitor and manage support tickets, ensuring issues are resolved within agreed timescales
- Maintain accurate IT documentation, asset registers, and user guides in line with best practice
Key Requirements
- Previous experience working in an IT support or IT Technician role
- Good working knowledge of Windows OS, Microsoft 365, and basic networking principles
- Experience troubleshooting hardware, software, and user-related issues
- Strong customer service and communication skills with a professional approach
- Ability to prioritise workload and manage multiple support requests effectively
- A proactive, hands-on attitude with strong problem-solving skills
- Relevant IT qualifications or certifications (desirable but not essential)
Benefits
- Competitive salary package
- Generous holiday allowance
- Pension scheme
- Opportunities for training and professional development
- Supportive and collaborative working environment
- Long-term career progression opportunities
How to Apply
If you are interested in this opportunity and feel you have the skills and experience required, please apply with your CV today. A member of the GreatFind Recruitment team will be in touch to discuss the role in more detail.
IT Support Engineer in Oxford employer: GreatFind Recruitment
Join a well-established organisation in Oxford that prioritises professionalism and employee development, offering a competitive salary and generous holiday allowance. With a supportive and collaborative work culture, you will have the opportunity to enhance your skills within a forward-thinking IT team while enjoying long-term career progression opportunities.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer in Oxford
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your IT projects and achievements. This gives potential employers a taste of what you can bring to their team.
✨Tip Number 3
Prepare for interviews by practising common IT support scenarios. Think about how you'd troubleshoot specific issues or handle difficult users. Confidence is key, so let your problem-solving skills shine!
✨Tip Number 4
Don't forget to apply through our website! We make it easy for you to find the right role and connect with us directly. Plus, it shows you're serious about joining our awesome team!
We think you need these skills to ace IT Support Engineer in Oxford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the IT Support Engineer role. Highlight your experience with Windows OS, Microsoft 365, and any troubleshooting you've done. We want to see how you fit into our team!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how you can contribute to our forward-thinking team. Keep it professional but let your personality show through!
Show Off Your Problem-Solving Skills:In your application, give examples of how you've tackled tricky IT issues in the past. We love seeing a proactive attitude and strong problem-solving skills, so don’t hold back on sharing your success stories!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you get noticed by the right people. Plus, it’s super easy!
How to prepare for a job interview at GreatFind Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows OS, Microsoft 365, and basic networking principles. Be ready to discuss specific troubleshooting scenarios you've encountered in the past, as this will show your practical experience and problem-solving skills.
✨Show Off Your Customer Service Skills
Since this role involves supporting users, it's crucial to demonstrate your strong customer service abilities. Prepare examples of how you've effectively communicated with users or resolved their issues in a professional manner. This will highlight your approach to user support.
✨Be Ready for Technical Questions
Expect some technical questions during the interview. Practice explaining your thought process when troubleshooting hardware or software issues. This not only shows your technical know-how but also your ability to think critically under pressure.
✨Highlight Your Team Spirit
This position is part of a collaborative IT team, so be sure to express your enthusiasm for teamwork. Share experiences where you've contributed to team projects or supported colleagues, as this will demonstrate that you're a great fit for their supportive working environment.
