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For Companies At a Glance
- Tasks: Provide on-site IT support and maintain school IT systems and networks.
- Company: Leading education technology provider transforming schools in the South-East.
- Benefits: Competitive salary, full-time role, and opportunities for professional growth.
- Why this job: Join a progressive environment and make a difference in education with modern tech.
- Qualifications: Experience with Windows 11, Microsoft 365, and networking fundamentals.
- Other info: Dynamic role with a focus on continuous learning and development.
The predicted salary is between 22000 - 26000 ÂŁ per year.
A specialist education technology provider supporting schools and MultiâAcademy Trusts across the SouthâEast is seeking an IT Support Engineer to be based onâsite at a wellâestablished secondary school in Surrey. This organisation delivers modern, enterpriseâgrade IT infrastructure to the education sector and works closely with leadership teams to ensure reliable, secure and forwardâthinking technology environments.
Location: Croydon (Site based)
Salary: ÂŁ26,000 - ÂŁ30,000 DOE + Bens
Contract Type: Full Time, Permanent
The Role
You will act as the dedicated onâsite IT Engineer, providing dayâtoâday user support while administering and maintaining the school's IT systems and network infrastructure. The schools are investing in modern technologies to support nextâgeneration teaching, offering strong technical exposure in a progressive environment.
Key Responsibilities
- Provide responsive IT support to teaching and support staff
- Administer and maintain Windows Server (2019/2022/2025) environments
- Support Windows 11 devices and Microsoft 365 services
- Maintain wired and wireless networks, firewalls and filtering systems
- Troubleshoot PCs, laptops, mobile devices and AV equipment
- Keep users informed on issue resolution and system updates
Key Attributes
- Strong customer service mindset with excellent communication skills
- Logical, methodical and calm under pressure
- Comfortable supporting users at all technical levels
- Professional and personable within a school setting
- Motivated to continue learning and developing skills
Experience Required
- Experience supporting Windows 11 and Microsoft 365
- Exposure to Windows Server 2019/2022 environments
- Knowledge of networking fundamentals (wired, wireless, firewall basics)
- Experience supporting endâuser hardware and AV systems
- Must live within commutable distance of Surreyâbased site
- Willingness to undergo enhanced DBS clearance
IT Support Engineer. Job in Croydon Education & Training Jobs in London employer: GreatFind Recruitment
Contact Detail:
GreatFind Recruitment Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land IT Support Engineer. Job in Croydon Education & Training Jobs in London
â¨Tip Number 1
Network like a pro! Attend local tech meetups or education events in Croydon. Chatting with people in the industry can lead to job opportunities that arenât even advertised yet.
â¨Tip Number 2
Show off your skills! Create a portfolio or a personal project that highlights your IT support expertise. This can be a great conversation starter during interviews and shows youâre proactive.
â¨Tip Number 3
Donât just apply, engage! When you find a job on our website, reach out to the hiring manager on LinkedIn. A friendly message expressing your interest can make you stand out from the crowd.
â¨Tip Number 4
Prepare for the interview by practising common IT support scenarios. Think about how youâd troubleshoot issues with Windows 11 or network problems. Being ready will boost your confidence!
We think you need these skills to ace IT Support Engineer. Job in Croydon Education & Training Jobs in London
Some tips for your application đŤĄ
Tailor Your CV: Make sure your CV highlights your experience with Windows Server and Microsoft 365, as well as any customer service roles you've had. We want to see how your skills match up with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you're passionate about IT support in education and how you can contribute to our mission. Keep it friendly and professional, just like the environment you'll be working in.
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled technical issues in the past. We love seeing logical and methodical approaches, especially when under pressure. It shows us you're the right fit for our team!
Apply Through Our Website: We encourage you to apply directly through our website. Itâs the easiest way for us to keep track of your application and ensures you donât miss out on any important updates from us!
How to prepare for a job interview at GreatFind Recruitment
â¨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows Server environments and Microsoft 365 services. Be ready to discuss your experience with troubleshooting PCs, laptops, and AV equipment, as this will show that you're not just familiar with the tech but can also handle real-world issues.
â¨Show Off Your Customer Service Skills
Since this role involves supporting teaching and support staff, it's crucial to demonstrate your strong customer service mindset. Prepare examples of how you've effectively communicated with users at different technical levels and resolved their issues calmly and professionally.
â¨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations, like how you'd handle a network outage or a user struggling with a new device. Practise your responses to these scenarios, focusing on your logical and methodical approach to problem-solving.
â¨Express Your Willingness to Learn
This organisation values continuous learning, so be prepared to talk about how you stay updated with the latest technologies. Share any courses or certifications you're pursuing, and express your enthusiasm for developing your skills further in a progressive environment.