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For Companies At a Glance
- Tasks: Provide on-site IT support and maintain school IT systems and networks.
- Company: Leading education technology provider transforming schools in the South-East.
- Benefits: Competitive salary, full-time permanent role, and opportunities for skill development.
- Why this job: Join a progressive environment and make a difference in education with modern tech.
- Qualifications: Experience with Windows 11, Microsoft 365, and strong customer service skills.
- Other info: Dynamic role with potential for career growth in a supportive school setting.
The predicted salary is between 26000 - 30000 £ per year.
A specialist education technology provider supporting schools and Multi‑Academy Trusts across the South‑East is seeking an IT Support Engineer to be based on‑site at a well‑established secondary school in Surrey. This organisation delivers modern, enterprise‑grade IT infrastructure to the education sector and works closely with leadership teams to ensure reliable, secure and forward‑thinking technology environments.
Location: Croydon (Site based)
Salary: £26,000 - £30,000 DOE + Bens
Contract Type: Full Time, Permanent
The Role
You will act as the dedicated on‑site IT Engineer, providing day‑to‑day user support while administering and maintaining the school's IT systems and network infrastructure. The schools are investing in modern technologies to support next‑generation teaching, offering strong technical exposure in a progressive environment.
Key Responsibilities
- Provide responsive IT support to teaching and support staff
- Administer and maintain Windows Server (2019/2022/2025) environments
- Support Windows 11 devices and Microsoft 365 services
- Maintain wired and wireless networks, firewalls and filtering systems
- Troubleshoot PCs, laptops, mobile devices and AV equipment
- Keep users informed on issue resolution and system updates
Key Attributes
- Strong customer service mindset with excellent communication skills
- Logical, methodical and calm under pressure
- Comfortable supporting users at all technical levels
- Professional and personable within a school setting
- Motivated to continue learning and developing skills
Experience Required
- Experience supporting Windows 11 and Microsoft 365
- Exposure to Windows Server 2019/2022 environments
- Knowledge of networking fundamentals (wired, wireless, firewall basics)
- Experience supporting end‑user hardware and AV systems
- Must live within commutable distance of Surrey‑based site
- Willingness to undergo enhanced DBS clearance
IT Support Engineer. Job in Croydon Education & Training Jobs in England employer: GreatFind Recruitment
Contact Detail:
GreatFind Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer. Job in Croydon Education & Training Jobs in England
✨Tip Number 1
Network, network, network! Reach out to your connections in the education sector or IT community. You never know who might have a lead on that perfect IT Support Engineer role in Croydon.
✨Tip Number 2
Prepare for those interviews by brushing up on your technical skills and customer service approach. Be ready to showcase how you can support users at all levels, especially in a school environment.
✨Tip Number 3
Don’t forget to research the company! Understanding their mission in providing modern IT solutions for schools will help you tailor your responses and show you're genuinely interested.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace IT Support Engineer. Job in Croydon Education & Training Jobs in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support Engineer role. Highlight your experience with Windows 11, Microsoft 365, and any relevant networking skills. We want to see how your background fits perfectly with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about supporting education through technology. Let us know how your customer service mindset and communication skills make you the perfect fit for our team.
Show Off Your Problem-Solving Skills: In your application, don’t forget to mention specific examples of how you’ve tackled IT issues in the past. We love seeing logical and methodical approaches to problem-solving, especially in a school environment where calmness under pressure is key.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at GreatFind Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 11, Microsoft 365, and Windows Server environments. Be ready to discuss your hands-on experience with these technologies, as well as any troubleshooting you've done in the past. This will show that you're not just familiar with the systems but can also handle real-world issues.
✨Show Off Your Customer Service Skills
Since this role involves supporting teaching and support staff, it's crucial to demonstrate your strong customer service mindset. Prepare examples of how you've effectively communicated with users at different technical levels and resolved their issues calmly and professionally.
✨Be Ready for Practical Scenarios
Expect some practical questions or scenarios during the interview. They might ask you how you'd troubleshoot a specific issue or manage a network problem. Think through common IT challenges you’ve faced and be prepared to explain your thought process and solutions.
✨Express Your Willingness to Learn
This organisation values continuous learning, so make sure to convey your motivation to develop your skills further. Share any recent courses, certifications, or self-study you've undertaken related to IT support or emerging technologies. This shows you're proactive and committed to growth.