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For Companies At a Glance
- Tasks: Provide on-site IT support and maintain school’s tech systems and network.
- Company: Leading education technology provider transforming schools in the South-East.
- Benefits: Competitive salary, full-time role, and opportunities for skill development.
- Why this job: Join a progressive environment and make a difference in education through technology.
- Qualifications: Experience with Windows 11, Microsoft 365, and networking fundamentals.
- Other info: Dynamic role with a focus on learning and growth in a supportive school setting.
The predicted salary is between 22000 - 26000 £ per year.
A specialist education technology provider supporting schools and Multi-Academy Trusts across the South-East is seeking an IT Support Engineer to be based on-site at a well-established secondary school in Surrey. This organisation delivers modern, enterprise-grade IT infrastructure to the education sector and works closely with leadership teams to ensure reliable, secure and forward-thinking technology environments.
Location: Croydon (Site based)
Salary: £26,000 – £30,000 DOE + Bens
Contract Type: Full Time, Permanent
The Role
You will act as the dedicated on-site IT Engineer, providing day-to-day user support while administering and maintaining the school’s IT systems and network infrastructure. The schools are investing in modern technologies to support next-generation teaching, offering strong technical exposure in a progressive environment.
Key Responsibilities
- Provide responsive IT support to teaching and support staff
- Administer and maintain Windows Server (2019/2022/2025) environments
- Support Windows 11 devices and Microsoft 365 services
- Maintain wired and wireless networks, firewalls and filtering systems
- Troubleshoot PCs, laptops, mobile devices and AV equipment
- Keep users informed on issue resolution and system updates
Key Attributes
- Strong customer service mindset with excellent communication skills
- Logical, methodical and calm under pressure
- Comfortable supporting users at all technical levels
- Professional and personable within a school setting
- Motivated to continue learning and developing skills
Experience Required
- Experience supporting Windows 11 and Microsoft 365
- Exposure to Windows Server 2019/2022 environments
- Knowledge of networking fundamentals (wired, wireless, firewall basics)
- Experience supporting end-user hardware and AV systems
- Must live within commutable distance of Surrey-based site
- Willingness to undergo enhanced DBS clearance
IT Support Engineer in Croydon employer: GreatFind Recruitment
Contact Detail:
GreatFind Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer in Croydon
✨Tip Number 1
Network, network, network! Get chatting with folks in the education tech scene. Attend local meetups or online webinars to connect with potential employers and other IT pros. You never know who might have a lead on that perfect job!
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your IT projects, troubleshooting successes, or any cool tech solutions you've implemented. This gives you an edge and shows you're proactive about your career.
✨Tip Number 3
Prepare for interviews by brushing up on common IT support scenarios. Think about how you'd handle specific issues like network outages or user complaints. Practising these responses will help you feel more confident when it’s time to shine.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you a better shot at landing that interview. Plus, we love seeing passionate candidates like you!
We think you need these skills to ace IT Support Engineer in Croydon
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support Engineer role. Highlight your experience with Windows 11, Microsoft 365, and any relevant networking skills. We want to see how your background fits perfectly with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about supporting education technology. Share specific examples of how you've provided excellent customer service in previous roles – we love a good story!
Show Off Your Technical Skills: In your application, don’t forget to mention your technical skills clearly. Whether it's troubleshooting PCs or maintaining networks, we want to know what you can bring to the table. Be specific about your experiences with Windows Server and AV systems!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you get all the updates directly from us. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at GreatFind Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 11, Microsoft 365, and Windows Server environments. Be ready to discuss your hands-on experience with these technologies, as well as any troubleshooting scenarios you've encountered.
✨Show Off Your Customer Service Skills
Since this role involves supporting teaching staff and students, highlight your customer service mindset. Prepare examples of how you've effectively communicated technical information to non-technical users in the past.
✨Stay Calm Under Pressure
IT support can be hectic, especially in a school environment. Think of situations where you had to troubleshoot issues quickly and calmly. Share these experiences to demonstrate your ability to handle pressure while maintaining professionalism.
✨Be Ready to Learn
This role is all about growth and adapting to new technologies. Express your enthusiasm for continuous learning and development. Mention any recent courses or certifications you've pursued that relate to IT support or networking fundamentals.