At a Glance
- Tasks: Manage client accounts and support schools in their procurement needs.
- Company: Purpose-driven organisation focused on improving public sector services.
- Benefits: Competitive salary, bonus, health insurance, and personal development opportunities.
- Other info: Join a dynamic team committed to excellence and career growth.
- Why this job: Make a real difference in education while working remotely with a supportive team.
- Qualifications: Strong communication skills and experience in customer service or procurement.
The predicted salary is between 32000 - 36000 £ per year.
Are you a highly organised, customer-focused professional looking for a meaningful role in a growing, purpose-driven organisation? We’re recruiting for two Customer Account Managers to join a dynamic team supporting schools and public sector clients across the UK. This fully remote role comes with a competitive salary, discretionary annual bonus, and a comprehensive benefits package, including:
- Remote (within 1 hour commute of Bedfordshire)
- £32,000 - £36,000 + Bonus + Excellent Benefits
- Vitality Health Insurance
- Enhanced NEST pension contributions
- Employee Assistance Programme & My Staff Shop (with retail discounts)
- Additional holiday with length of service
- Paid training and personal development plans
- Charity donations made on your behalf
- Access to trained mental health first aiders
Applicants must be based within an hour’s commute of Bedfordshire to attend monthly team meetings.
Key Responsibilities
- Serve as the key contact for a portfolio of education and public sector clients
- Manage procurement requests through benchmarking, mini competitions, and direct awards
- Liaise with a network of pre-approved suppliers to gather and assess proposals
- Guide clients through their purchasing decisions and help develop their procurement documentation
- Prepare contracts and ensure smooth delivery, invoicing, and communication
- Maintain accurate records in internal systems and provide reports as needed
- Champion high standards of customer service and process compliance
About You
- Highly organised with excellent communication and relationship-building skills
- Able to manage multiple priorities in a fast-paced, process-driven environment
- Strong attention to detail and comfortable handling complex documentation
- Self-motivated, proactive, and confident working remotely
- Experienced in or familiar with the education sector or public sector procurement
Desirable Experience
- Background in customer service, procurement, sales support, or working with schools/trusts
- Familiarity with CRM systems
- CIPS qualification or working knowledge of UK Public Procurement practices
This is a fantastic opportunity to join a collaborative team with a genuine commitment to improving public sector procurement and delivering excellent service to schools and trusts. Ready to take the next step? Apply today to find out more or speak with our team in confidence.
Customer Account Manager in Bedford employer: GreatFind Recruitment
Join a dynamic and supportive IT team in the heart of Cambridge, where your passion for technology can flourish in the education sector. With a focus on employee growth, we offer ongoing training, career progression, and a collaborative work culture that values your contributions. Enjoy unique benefits such as free lunch and a pension scheme while making a meaningful impact on the lives of students and staff across our vibrant school sites.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Account Manager in Bedford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at GreatFind Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like GreatFind Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Account Manager in Bedford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to GreatFind Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at GreatFind Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at GreatFind Recruitment!
How to prepare for a job interview at GreatFind Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
