A coordinator post in the hospital at home service run by Greater Peterborough Network, a primary care organisation supporting patients across the area. The job centres on handling inbound referrals, answering patient and family queries, and coordinating follow-ups and discharges with hospital teams and GP practices. The service runs 8am to 8pm, seven days a week, with one weekend in two on rota. GCSE English and Maths, or equivalent, is required.
What the job involves
- Deliver high-quality, safe and effective patient care as part of a collaborative team
- Manage and action inbound referrals appropriately
- Respond to queries from patients and family members
- Update patient records with care plans during MDT meetings
- Coordinate follow-ups with the clinical team
- Liaise with hospital teams and GP practices about patient care
- Process discharges once patient care has ended and care-related tasks are complete
- Report incidents, complaints and escalations to the Service Manager
- Promote a positive working culture and encourage staff involvement in developing the service
- Undertake other duties in line with statutory, legislative and NHS policy within the scope of the role
What’s required
Qualifications
- GCSE English and Maths, or equivalent
Experience
- At least 1 year of experience (area not stated)
- Coordinating and liaising with multiple stakeholders
- Administrative skills and robust record keeping
Skills & knowledge
- Good working knowledge of Microsoft Office, including Excel, Word and Teams
- General IT set-up and systems
- Excellent written and verbal communication
- Planning and organising own workload without direct supervision
- Strong interpersonal skills with people from varied backgrounds and seniority levels
- Prioritising competing tasks to agreed timescales
Other
- Resolving issues over the phone in a professional and courteous manner
- Innovative, objective and logical problem-solvingPositive, professional, approachable and respectful attitude
- Good decision-making with excellent attention to detail
- Reliability and flexibility
- Recognising personal limitations and referring to colleagues when necessary
Nice to have
- Experience of working in health and social care, or similar public sector roles
- NHS-specific IT system experience, such as SystmOne
- Understanding of NHS community services
- Experience handling difficult conversations and complaints
What’s offered
- Opportunity to grow personally and professionally
- Pay uplift of 15% for Saturdays and 25% for Sundays and bank holidays
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Service Coordinator- Hospital at home in Macclesfield employer: Greater Peterborough Network
Join our dynamic team as a Service Coordinator in the Hospital at Home service, where you'll play a vital role in delivering high-quality patient care while enjoying a supportive and collaborative work environment. We prioritise employee growth and development, offering opportunities to enhance your skills and contribute to innovative healthcare solutions in Greater Peterborough. With flexible working hours and additional pay uplifts for weekend shifts, we ensure that your hard work is recognised and rewarded.
Contact Details:
Greater Peterborough Network Recruitment Team
